based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
friendly and knowledgeable service
great customer service. so happy to have simple things completed on a walk-in basis!
Left my bike for two weeks - I called the day before the promise-by date to confirm it would be ready. Arrived to pick up at around 11 am and they had not started? I left and they called two/three hours later? If it only takes three hours why does it take two weeks?
Everything worked out after three attempts
Prompt, professional service
Very helpful, good collection and diversity of products, have a brewery in Reston.
service, attention to detail
Thanks for your help and great service! I am excited to have a new bike!
I had my bike serviced and need to return
For shifting issues. Chain keeps popping off after service. I have a second I. The shop as well and want to bring a third.
Awesome friendly environment with amazingly great service
Derrick is one the best mechanics I’ve ever had.
Friendly...fair pricing...personable
Everyone was very knowledgeable, helpful and friendly!
Excellent prices and good customer assistance
Picked up a long sleeve bike shirt, wish their were move options, but understood that we are at the end of the season for long sleeves
The services just is at it's best
Very curious and informative staff.
Reliable, friendly and quick service.
Superb advice and service.
Friendly faces and always service with a smile!
Amazing staff. Great place. These guys are honest and very hard working.
I walked in with a bike for service and literally walked out 5 minutes later with the service compete. Honestly, you can’t beat that.
I originally bought my bike from the bike lane and have had great service since then. I have recommended the shop to others in the past and will do so in the future.
Great service and friendly staff. Always there to help.
I recently bought a Trek Fuel EX MTB from the Bike Lane. Aside from the fact that this is a great bike, they provide top notch customer service. Special thanks to one of their employees, Vincent, he is the best! If you live in Northern VA, I would highly recommend the Bike Lane.
Price and prompt service!
The sales and service staff are patient, friendly, and honest.
Great products and excellent service.
They are very friendly and gave me an honest opinion. I enjoy going there .
Thank you
"Here is your new bike, thanks, bye"........I thought many bike companies offer specialized online training on their models to shop staff so they can give you information and knowledge on Bike features, How to take care of the bike, accessories you may need, etc. Especially for new bike riders, NOT at this store!! The staff just gave me my bike, got payment, and then BYE!!!
I felt a bit rushed. 'staff was helpful, but not all that warm