based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Went to purchase road cycling shoes and Marc was great. he was knowledgeable and found a good pair of shoes that fit.
Tom and Richard are always welcoming and ready to help. They make the shopping or repairs easier and friendly. Thanks
Great service! Peter was very knowledgeable and helpful, offering options for bikes and accessories that were tailored to our needs. Highly recommend!
The services provided were exceptional and all staff members we interfaced with were professional - friendly - competent - and undeniably helpful!
Griffin was an amazing help! He provided excellent customer service and was really knowledgeable.
Products and services are excellent.
Bike lane is my neighborhood place.
Nice, friendly personnel, clean shop, and an agreeable atmosphere.
Great staff! Very knowledgeable and helpful.
Customer attention and price
Everything
Helpful, quick service. Very reasonably priced. Definitely trust all my bike servicing to them.
John is a tremendous member of your team. He was extremely helpful with a MTB, and helped out with presenting options resulting in me making a deposit on a dream bike.
Knowledgeable, helpful and quick service
Very professional and extremely helpful staff especially Todd and Bill
The Bike Lane did an fantastic job with my bike maintenance. The technician who looked at it for me was very attentive and thorough. They had it a few days, waiting for a part, but when I got it home, it rode so smoothly, it felt like a new bike. The price was reasonable as well. I am very pleased and will bring my bike there again.
Friendly local shop with knowledgeable staff. Derrick and other wrenches are great use them all the time.
Personalized service from people who care.
The service was quick. Friendly. And I had the Kolsh, which was delicious. Thanks for the help with my sons bike guys!
Although they are quite busy customer service is always great!
My bike rides great. It’s seriously feels like a brand new bike. They even cleaned it before giving it back. I was very satisfied with all the work.
I appreciated the honest feedback about my trade-in and Peter doing the right thing by me in regards to the Trek Marlin I purchased.
Best service, and great atmosphere. Brought the bike in for a unscheduled appointment and the got us squared away within minutes. Always a great experience with the Bike Lane.
Great Service. Great bikes.
Great people doing great work. Nice to know people by first name and have that comfort level. Derrick and his team have kept many of my bicycles running smoothly over the years and I’m grateful for it.
Friendly, knowledgeable, professional support for all my bike needs!
Very friendly workers, expert advice and great service.
The friendly and knowledgeable staff.
Best bike shop in NOVA!
Wonderful customer service. Staff is very personable.