Customer Testimonials
Friendly knowledgeable staff that follows up and ensures customer satisfaction.
Always willing to work on my wheelchair right away, which is so very helpful since I can’t get around without it
Friendly and attentive to my needs
Very helpful , knowledgeable and prompt
Thorough review of bike’s condition and needs. Excellent service. Good communication.
Friendly and knowledgeable staff.
Bike feels like new!
Jake is very helpful snd just a great guy.
Thorough and friendly.
Great people at this shop. Thanks for the help.
The products were great and warranty on bikes are awesome. Jim when above and beyond with his customer service and his knowledge on bikes. I would buy another bike from there if the opportunity ever comes and I would also take my bikes there for service from now on.
The little dog is so much fun as she leaves her toys about the store.
They helped us when both our bikes were in need. No waiting! Thank you
Velo cares about their customers and knew their stuff
The people were so nice and friendly 100% recommended
Service and advice from staff
Jim was very informative and knowledgeable about your products. Test ride wasn’t rushed and really gave me the opportunity to decide which bike was best for me.
The team of people at Napa Valley Velo are terrific
Jake was very awesome at showing me the ropes with my brand new bike. Jake was patient with walking me through proper care for my bike and made sure I was well equipped. 10/10 would recommend Napa Velos!!!
Friendly, knowledgeable staff.
This is by far the best bike shop I have ever then two. I feel like they know what I want and take the best care of my bike.
Prompt service, friendly and knowledgable staff/ownership and great product selection!
Great service and speed
Phil was great with my grandsons. I really appreciate how special he treated them.
All the best,
Ric
Thank you so much for taking my order over the phone --- I'm amazed at how quickly my order was shipped and arrived !!
Good selection of products. Helpful and quick to respond on needed repairs. Nice people.
They are so customer-oriented...always willing to go above and beyond to make your experience exceptional. I recently purchased my first electric bike from Robert and I couldn't be happier with it. He even gave me riding lessons...I had the same exhilaration as being a little girl riding a bike for the first time! Best purchase ever from BEST bike shop around!
Great technical support and customer service.
Thanks for fixing our bike tire blowout, and so fast. Really helped us continue our ride this weekend.
I like your St Helena Cyclery Jersey
Friendly, helpful service!
Always great to see Jake, Jim and Austin Great staff great service very helpful and knowledgeable