Customer Testimonials
Always willing and ready to help with even the smallest detail. I bring my children and myself into the shop for whatever we need for our bicycles. Lots of heart and openness.
Awesome product, awesome service. The whole experience was wonderful. Thanks team Velo!!!
Very friendly and accommodating stuff.
Professional Customer service, honesty, knowledgeable, reliability, and quality product and service.
Great informational people. They know their products and were helpful installing the bike rack.
Friendly, efficient and very knowledgeable
Knowledgeable, helpful staff.
Every aspect of the services I received were excellent. Great communication, professionalism, friendliness, and delivery of tuned bike. Thank you Jake et al; truly appreciate you guys!
The employee was extremely helpful and provided additional information I did not ask for. He carefully explained options and costs associated with each. I left the sore feeling very good.
Great service and very knowledgeable staff.
Customer Service is Top Notch, also the cute little puppy is si nice. will come back for sure.
Fast and friendly service. Thanks!
Expertise
Delivered on what was promised. Jake Rasp took the time with me and my wife to get us comfortable with our new e-Bike and to outfit it with proper accessories. He even helped us load it for the first time, properly, onto our new bike rack.
Great Service. Knowledgeable Staff
As overwhelming as buying a new bike is, it’s hard to think about the whole slew of other items you need. It’s stressful, but I feel all the suggestions made are in the best interest of the purchaser.
Very large inventory, helpful and friendly staff. Great parking. Easy access to the Vine Trail.
Staff was nice and very helpful. Needed 3 inner tubes and they had them in stock. Prices were reasonable. I’d come by again.
You guys are one of the best things about living in Saint Helena. The products and services are consistently top notch. Bravo!!!!!!!!!!!!!!!
Jake was so great! My shopping experience was fun and easy. He and the rest of the team were so attentive. Thank you!
The people working there are high quality and good customer service, always paying attention to detail.
It was just a quick tire change, but it was quick and friendly. Thank you!
Quick and professional
Friendly, knowledgeable, efficient
I love my Electra Cruiser bike! I was grateful for the selection and variety of color and options between the Napa & St. Helena stores.
Jim provided outstanding service -- he explained everything clearly and executed with precision.
Courteous, helpful knowledgeable and efficient
Really competent and knowledgable mechanics, do a really thorough job with my bike tune-up.
High-end quality products! Friendly and welcoming!
Friendly, professional, timely service, informative maintenance tips!
Jim and Jake, the owner, were extremely attentive. They told us everything we needed to know about our new Kuat bicycle rack. They put it together put it on our car and even put a bike on it to show us how everything worked. We can’t say enough good things about this bicycle shop. It has old time customer service and knowledge of the Products they are selling.