Customer Testimonials
The Velo Staff went out of the way to check and pull stock for me to come look at, they went the extra mile for me yesterday. -Name removed
Always helpful and communicate well.
You had the bike I wanted. And Jake Rasp was great, patient and kind. He fitted me with the correct helmet.
Knowledgeable and helpful
Quick and personal service
Great service and great experience. Buck was very pleasant and helped set me up just fine.
Promptly replaced recalled pedals.
Outstanding service. Always fast to greet you when you come in the door. I have had fast and efficient repairs on by bike. Very nice show room with a large selection.
Quality bikes that are reliable.
Nice people, good products, beautiful shop
So far I like the Marlin 5! Both Rob and Phil very helpful and professional. So excited to have a bike again! Thank you.
Very organized and professional team. Quality of work is great.
Not only is First name removed knowledgeable, witty, and adorable, he's ruggedly handsome too!
10/10
Visiting from out of town, and they were able to help us out with our boys' bikes to keep them rolling through the weekend. Really appreciate them making time for us!
Great customer service!
Staff and workshop
Great knowledge and personal attention.
Jake #2’s new grooming brings a whole new level to the term Sexxxxxxy
You all are great to work with. Every time I come in, my questions are answered and solutions provided. Love you guys, keep up the terrific, friendly and knowledgeable service. And thank you!
friendly staff
Friendly and knowledgeable!
Service was excellent
You always take good care of me by keeping my bike safe and ready to go - always have smiles and can even recognize me with a mask on - go team go
Vickie Gott
The staff is very polite and very efficient.
Peaches is a wonderful greeter! That little dog kind of brings out a bit of calm to my intense feelings about biking. Instead of just purchasing a product, I asked a few questions I may have been intimidated to ask about otherwise.
The ultimate neighborhood bike shop. Customer service is knowledgeable and friendly and inventory is thoughtfully selected and road tested by staff. Highly recommend supporting this great hometown resource. And very much recommend the awesome classes available at both stores to get to know your bike better. I’m hooked!
Excellent service!
The staff was very friendly and helpful! I bought a pair of cycling glasses, and a Helmut at the St. Helena Cyclery. Thank you Jake! Love your new shop!
St. Helena Cyclery has very personal customer service, high level expertise and it's great to work with our local friends! All of our bikes and accessories are from St. Helena Cyclery.
Great selection and Mariano has the best and kindest customer support.