Customer Testimonials
I love our local bike shop! Very helpful and asked questions to make sure we had the tools to do our own repairs at home when we purchased the items we needed for repair!
Thanks!
Great bike selection at the Napa store, prompt and helpful sales service, bike assembled expertly prior to the date originally promised. The whole process was smooth as silk. Thanks to all the staff who are a part of this obviously well oiled machine. Argh - apologies fir the lame mixed metaphor…All the gears just meshed.
Great selection of all types of bikes for beginners advance and seniors.
The staff from the manager Phil, Jake and Austin. very friendly helpful and Knowledgeable
I recommend Napa Valley Velo to all.
They are friendly and provide excellent service easy to talk to.
Very helpful staff in making decision for _urchase
You can always count on personal service to identify the optimal purchase.
Jim Brady Service Manager is knowledge and provides great customer service!
Always kind and as helpful as possible.
Knowledgeable and friendly staff.
Robert is a fantastic person to have. He is well-informed and a pleasure to work with. Customer service is also excellent. The bikes are of exceptional quality and will not let you down. Anyone would be very happy purchasing bike from this location.
Buck, Buck, Buck, Buck, Buck! That's $100, right?
I'll mention Phil by name since he needs gas $$ for that hog of a jeep he's building up.
Excellent, personal service! We found bikes that fit us perfectly, and they had all the right accessories and parts in stock.
Thanks for the extra time and effort to work with the manufacturer to solve my mechanical issue. It was a complicated problem and I am glad SRAM stood by their product.
Knowledgeable and helpful staff
Great to have an expert like Rob...everything is so smooth!
Outstanding service, communication, options provided, efficient, and quality work !! I am totally satisfied and highly recommended people take advantage of the exceptional services that are offered!!
Great service and good advice.
Helpful team and willing to take time to explain bike function and operations. Fitted new shoes and cleats to ensure correct alignment for body and bike.
Great job servicing my vintage bike the last 3 years.
Thanks to you and the team.
best,
First name removed
Friendly reps very welcoming environment. Always a detailed description of my bikes health. The best communication I’ve experienced with a bike shop.
The service was great!! The people there were very friendly, attentive and informative!!
I miss that funny guy Tucker :(
Friendly, had what we needed
Knowledgeable, professional friendly service with prompt efficient follow up.
Everyone friendly and knowledgeable and items were assembled and ready on time.
Thank you,
First name removed
Personal attention
They are always helpful. Great bike shop!
Excellent customer service. I felt so taken care of by both the mechanic and the CSR. Even walked my bike to the car for me! 10 stars!
Staff is the best asset. Bikes are great but the staff make the difference
I really appreciate having a local cycle shop to take my bike for service. I purchased a bike from Jake many years ago and it's still a daily rider for me.
Marcus and I have been thinking of upgrading to a newer version or even an e-bike.
When I picked my bike up the other day I asked the guys their thoughts and got great advice as to what might be a next bike for us.
Spoiler alert: E-bike!!!
Thanks, Jake and and the whole team at the shop.
We all appreciate you being a part of the fabric of Main Street.
Wayne and Marcus
great selection, nice, helpful staff, particularly Phil that sold me my bike.