Customer Testimonials
Went above and beyond to help with purchasing a new bike.
Staff are very helpful and seem to know what they are doing quite well. Selection in some areas is a bit thin, but I might just be out of touch with what is cool with bikes these days. =)
Friendly staff
Bike setup was done by James. He was patient and informative on the bike and riding techniques. Beyond what I would expect from a factory direct or big chain store. The Pro Caliber feels solid and top build quality. It was concerning that the left cap to the front fork was almost forgotten about. But he installed it last minute.
They were so friendly and helpful over the phone, I dropped my bike off that day. I got a call the next day saying it’s all done and ready for pick up! They’re so knowledgeable & kind, it was so worth paying for them to fix it than me trying to figure it out myself.
Friendly , curtiousb and knowledgeable staff
Great service and information about products.
The staff went above and beyond my bike was fixed perfectly. It was washed and details that I did not ask about were fixed, they performed wonderfully.
Quality and service
Great service, fast and friendly. Highly recommend them for service on your bike, they don’t care if you bought it from them or not they’re gonna treat you like they care!
Ordered a bike from Trek and had it sent to Phat Tire in Rogers for assembly. Pickup was incredibly easy. I believe Scott was who helped me - super knowledgeable guy and very friendly. Didn't push me to buy anything extra which I appreciate! Explained all the warranties and gave me a rundown of the bike itself. Overall, fantastic experience. 10/10
Staff went above and beyond! I'm from out of town and they recommended trails and delivered the petals I forgot on the rental back to my hotel. I wish Phat tire was in my hometown.
Knowledgeable, friendly staff and good quality products
The technician couldn’t be nicer but unfortunately the chain is jumping the chain ring and it’s already been back twice. Not sure what to do.
Name removed
Phone number removed
Good crew in the May street location.
First name removed was extremely helpful and was very kind in helping me with my tire and rim. I would recommend Phat Tire to anyone.
Friendly, helpful, great experience.
great service
You always have something I need and are always helpful.
Alex is the bomb. Always friendly and ready to help. Colin is the best mechanic. He keeps Mike bike in great order.
As always great work and fast turn around!
My experience was great, not only is Phat Tire a good place to purchase a bike, but it is a great place to have it serviced as well.
I went in during a 20 mile ride because of a problem with my derailleur. The technician recognized my time constraints and quickly was able to fix my issue so I could get back on the trail. He made a few suggestions that need to be addressed but didn't pressure me to have those fixed that visit. He was friendly, professional, and knowledgeable.
I received great advice and the staff were very friendly.
Great service all around. Our sales man answered all our questions and helped steer us to a bike that fit all our needs.
Very helpful and friendly staff
Your clipping bike shoes are awesome! And they were priced fairly!
Professional and friendly.. a win.
Una atención personalizada. Ambiente agradable de los técnicos y un servicio de calidad
Sev ice