Customer Testimonials
The staff took their time and met every request with consummate professionalism
Fast service.
Friendly and quick service.
Accommodated us very well.
Friendly and helpful
I’ve never experienced this type of customer service or even this quality of craftsmanship when it comes to bikes. Everything about my visit was excellent with superior customer service and guidance. The staff was very friendly and knowledgeable about their products and showed a ton of enthusiasm and respect! I’ll be returning here for my outdoor bike needs
Dustin was very helpful finding the right bike for my son and working with other stores to find available options. Spent time with him showing him some tips on how to handle a bigger bike.
I had a great experience. The guys working there were very helpful and the service was super quick.
Great service - friendly, experienced bike technicians. Unbelievable service. Answer all your questions. Prices are reasonable.
The two men working in the Edmond shop in the afternoon on Friday, April 17 were phenomenal. They were two of the kindest and most responsive people you could ask for. Your crew is doing a good job and keep up the great work.
They are so personable there. Russ changed my bike tire for me in 10 minutes. I was able to get back on the greenway and ride.
They are wonderful, personable, and full service.
Talking with the employees - they bike, they listen and are always able to elevate my riding experience in a timely manner. If they can’t order something I want, they send a link that matches my request. The buy one tire, get one free special in January was awesome! Love the Springdale location, right off the Greenway on Mile 16 - cyclists are never far from friendly bike assistance.
Everyone there is amazing!
Great folks and good mechanics. Timely service
We had a mechanical on the trail yesterday .we hobbled over and they fixed us on the spot!
Great all around bike shop. Good selection, techs that actually know what they are doing, community rides and smart investments (Bella Vista) so I know they will stick it out and support what they sell and who they sell to. I used to be a Specialized fanboy until they started screwing their dealers during covid and it really hurt some of my favorite shops.... I've worked closely with Trek over the last few years with NICA and several trail development projects and know they not only make a great product but are a smart company.
Don't get me wrong, I ride boutique bikes too, but some shops can feel intimidating and pretentious to new riders and I can't refer them unless someone needs a specific item/service they offer. You guys are well rounded and on the top of my list of bike shops around the US I've used.
I know that was more of a rant but felt someone may want to hear it. Keep it up!
I've always relied on Phat Tire for all service and parts for my bike. Everyone is very helpful and professional. I always feel comfortable in the shop (and I never feel dumb when I ask questions because I don't know what I'm doing 😁). I've taken in my bike recently to get fixed and I am so happy with the results. My bike is beautiful.
Always knowledgeable and friendly employees to help you! Trust the service I have had done on my bikes.
I'm a girl and I'm already intimidated before I come into the store. However, staff have always made me feel welcome. As a Diva, I felt that I had to check out other bike shops who sponsor our team. However, I've decided that Phat Tire is my bike shop of choice. And this year, Phat Tire is a sponsor - I'm so happy about that! Thank you Phat Tire!
The guys are super friendly and very helpful. Their enthusiasm for the sport of biking shows in their professionalism and care for the customers.
I found Phat Tire bikes on the internet while looking for a rental while I visited OKC. I have nothing but the best to say about Keving and Perry. These guys are friendly, helpful and accomodating like finding a Garmin mount for my rental because I forgot mine. The bike I rented was a Trek hybrid. Definitely not a bike I would buy but it did the job required as a three day rental. Phat Tire Bikes on May Street is my go-to shop now in OKC. I even bought shirts to take home to friends. Five Stars.
Great knowledgeable staff
Friendly and very knowledgeable staff. Helped me fit and purchase my first mountain bike along with the essentials!
Staff were friendly, knowledgeable, and helpful.
The men were so friendly and knowledgeable. I needed help with my daughter’s bike and they fixed it quickly. I am so grateful for them!
Check out my FB story…did a shout out to Phat Tire bike shop!
Thorough explanations of the types of clip-in pedals and shoes for my type of bike.
bike is riding very well after recent service.
This is the only bike shop that had the bike I have been looking for for months! The customer service was top notch! I needed the seat stem lowered and they got it all done, pedals and other accessories added very quickly. We came from 4 hours away and they made the whole buying experience pleasant. I love my new Salsa Confluence.
I came in for a flat tire and I was treated with quickness and great customer service. They had my tire fixed in 20 minutes and that’s with dropping the motor on my electric bike!
I will always go here if I need help with my bike!