Customer Testimonials
Responsive and helpful
Knowledgeable and friendly staff.
Cat gave us a fantastic experience all around, from start to finish. We have very little knowledge, and appreciated the trust we were able to build with him. Our family felt like we were in very good hands. We've been to your shop a few times, and have always had a great experience.
Very helpful and easy to work with. Really enjoy the experience every time at this store and have recommended others shop here.
Always amazing service and very helpful to get you going in a pinch so you can keep riding!
Staff is very helpful. Took care of my problem immediately. They also give good advice to keep my bike on the road.
Friendly, knowledgeable
Prompt, professional, polite and positive interactions all around
Great customer service at the N. May ave store in OKC!!
Great staff, we came in with a flat, they had us back on the trails in 30 minutes.
Good service at ok price
Very good and friendly service
Convenient to my house, great inventory, friendly staff
Best repair service I have ever seen!
Best staff in NWA!
I’m a new customer. Shane was very helpful and explained the issues with my bike. Top notch service! I now have a go-to bikeshop!
attentive, thorough, expert, thoughtful, kind employees
Danny always provides exactly what I need and makes sure that I am not back in the shop in 2 weeks and keeps me proactively on the road with the small touches. "While your bike is here let's fix this small issue too". I will never take any of my bikes anywhere else.
Friendly and knowledgeable staff, great product selection.
Enjoyable experience.
Excellent customer service. Phat Tire goes above and beyond to help their customers..
Helpful and knowledgeable staff.
Twas the moment before Phat Phriday, and all through the store,
The products were displayed with care this day, and I couldn't have asked for more.
The Espresso Gu called out, and it's Siren Song lured me in,
I wanted that strong coffee bout, and that's when I heard it whisper "Ben.."
Nothing could satisfy this need of mine, till I scrolled the nutrition section,
It was that box of sugary caffeinated brine, and it gave me the energy and direction.
-Ben Falkner, 2025
Excellent service! No pressure sale people. Variety of bikes to choose from.
E bikes
The service was great. The work on my bike turned out perfectly. I had great advice from the service attendant. I felt the charges were very reasonable. Overall I was exceedingly satisfied with the work performed on my bike. I had new handlebars added to my gravel bike. It Necessitated longer brake lines, and the service team called to make sure I was okay with that. I also had larger tires installed set up tubeless. Everything turned out perfect. I definitely would bring my bike back for more service, as I was very satisfied.
Great service. And they maintain a great inventory of parts I need.
Kind, knowledgeable and appear to enjoy sharing that knowledge!
I’ve bought two Trek FX hybrid sport bikes from Phat Tire Fayetteville and have been happy with the bikes. I have the bikes serviced at Phat Tire. The technicians always do a great job and the services are always finished within the timeframe given at the beginning of the project. The staff are friendly and professional. 10/10
Very friendly and with good information to buy the best bike for my needs