Customer Testimonials
Quick informative friendly service performed on bikes.
Friendly, knowledgeable staff
Knowledgeable, friendly staff.
You have a great shop! The staff were all welcoming and friendly. I came in for a shifting problem and expected to leave my bike and pick it up in a few days. Instead, the tech took a quick look at it, did some " Bike Mechanic Magic", and I was good to go! I realize this does not always happen as many repairs require more time and troubleshooting, but it happened this time and it was great. Also, the lady that assisted me and wrote up my work order was very kind and enjoyable to visit with. It was a short visit but a great overall experience.
Thank you! James G.
People who work in your stores!
friendly, helpful, kind
They opened right on time, I was waiting. I needed a phone holder and the guy I spoke with was very friendly. He helped me with my seat as well and gave me advice. I ride my ebike everywhere and will eventually get a flat. I will most likely come back at some point for tire liners and new tubes.
Employees were friendly and knowledgeable
very good service and great communication.
Great staff
Perry and Dustin are very customer friendly and communicate well.
The staff here is incredibly knowledgeable; they didn't just sell me a bike, they took the time to fit me properly and explain the gear differences
Fair prices. Excellent service and communication. Quality work. They are very knowledgeable and helped select the right parts for my build.
I purchased a Kuat Sherpa bike rack and I am very pleased with the product and service provided during both my visits to the store. I was greeted as soon as I walked in and I truly felt like a valued customer. And besides making sure I knew how to properly operate my bike rack, I was shown how to navigate my rear camera while the bike rack was in use. I will certainly return for future products/services. Thank you so much!
Walked into Phat Tire and was immediately impressed by the number of people passing through the store to use a free tire pump or to get free water. After talking with Mike, I ended up buying a new mountain bike which I used today- a Transition Smuggler. Amazing service from Phat Tire (Mike even generously agreed to drop my old bike off at the local donation office). The guys then added a tubeless tire procedure and added pedals. All while I waited. Great service- great product. I would do it all again- First name removed
So friendly and helpful
Fair price
Fixed the bike on site while I waited
Put the bike in the car for me
The staff at Phat Tire Bella Vista is awesome - friendly, helpful and knowledgeable!
The service ar Phat Tire Fayetteville never disappoints. Everyone working at this store are friendly, sharp and highly competent. My bike is well taken care of by the gentlemen at Phat Tire
Mark provided outstanding service once again! I brought a bike in for its break-in service and to have a couple things checked out. He identified and remedied a few loose spikes and corrected a factory defect in the front brake caliper and honored his 24-hour turnaround. I’m so happy I’ve found a local bike shop i can trust.
John provided great support to help with finding the shoe cleats that I was looking for.
Drive by
Family
Easy to work with. No pressure. Good explanations.
Customer Service was great! Rocket got our tire fixed quickly.
Customer service is best in town bar none
They got my bike put together quickly and perfectly. Service was friendly and very helpful. Will definitely return for future bike needs!
Great customer service!
The service was great and fast. He also tuned my ebike up for free and offered me a Veterans discount which I really appreciated. I will definitely be back and will definitely recommend a friend.
Phat Tire Fayetteville have the best biking staff in NWA. They're always willing to take on your questions and plot the best course to resolution....at the best price. They work fast and accurate, always having customer service at the top of their watch-list. I've purchased 4 Trek Bikes from Phat Tire and will continue to use them for all my biking needs, including shoes, cleats, pedals and clothing. Great job guys, keep it up!!!
Convenient location and friendly staff.