Customer Testimonials
Very friendly
Stopped in with my mtb, no appointment, had an issue with the rear axle that Alex (I think) jumped right into and fixed. Very professional and quick service. Also adjusted my derailleur and lubed the chain. Talked me into trying dumonde tech chain lube, stuff works awesome for turkey mountain. Not an up-sell, I wanted to see if he was right. And he was. Will be back with a list of “stuff” to do to the bike.
Great selection and willing to work a deal. The people were truly the amazing part though. Georgie and Alex both worked together to set us up with the perfect deal for what we needed and that type of service has won me over as a phat tire customer for life.
We always have to stop at Phat tire when in the Bentonville area. On this trip had to pick up a few spare tubes and walk around and check out some of the new products.
Jorge was great! He took the time to show us some amazing gravel routes around the city. Love the small Bike Shop feel and great camaraderie of the employees
Well organized and focused on the area. Not a bunch of generic stuff.
Very friendly and helpful staff
Prompt, courteous
The individual who make up the phat tires store in BA are awesome!!
Service is fast and very helpful
Customer service is fantastic, whether it’s bike service or on the sales floor. These guys are down to earth and knowledgeable. In a town where bike shops are a dime a dozen, they are a pleasure to work with.
Simply fast, friendly and efficient.
Thank you so much.
Quality products and great service. Staff are very friendly and knowledgeable. I highly recommend Phat Tire for all your bike needs
Great pizza fun atmosphere. Very attentive bartender.
You have good brands, knowledgeable staff, helpful service folks.
The customer service was excellent very friendly
Friendly staff, none of the "snooty" attitude you sometimes get from an LBS. They seem genuinely interested in you going out and having a good time and are happy to provide recommendations.
Knowledgeable staff
Friendly and professional service
Products perform as advertised. Staff is friendly, courteous, capable, and professional.
Helpful staff! Showed me products I was looking for!
Friendly and helpful staff.
Exceptional service with knowledgeable mechanics
Everyone was so very helpful as I determined what type of bike to buy to replace my old one. Your customer service is stellar!!!
Easy online ordering and pick-up. Staff is always friendly and attentive.
Needed a new tube installed. I sat down to check email and barely got my phone out and he said ‘You’re done’. New location is good and easier access than the old one
During the initial inspection you told me all the things that needs to be done. You gave me call after you found additional things and an estimated price when everything is done.
You gave me a rough schedule and date and you kept your promise in pricing and date.
Your Technician were always nice and very knowledgeable. I really appreciate the service and the result. My bike drives like new. It’s awesome.
Excellent, enthusiastic and knowledgeable help.
Josh has been so helpful when I have been in. He provides great customer service and was patient and encouraging as I begin to ride again.
Quick and friendly service! Fixed a bike to save an outing I'd been promising my kids!
Friendly staff. Fair pricing.
The guy there remembered my bike remember my brother and he was just a nice guy. He did good work.