Customer Testimonials
Always great and friendly service
This is a good local Bike Shop. Nice folks and they do a good job.
Service was amazing
Great customer service and good quality tires. I’ve been going to this place for 2 yrs and I love it! I wouldn’t change it for anything!
Cat and Charlie were excellent!
Great service
You guys rock. Thanks for your help!
Very friendly and helpful staff
Good variety, reasonable prices on accessories.
Fast service
Tim was great at the front desk. Super nice; engaging without being "sales-y". The service work was very fast. I tried PhatTire for the first time as a result of your sponsorship and support of the Arkansas Graveler.
All the men are pro's. Couldn't ask for more.
Your staff!
Convenient, full service, fast, helpful
Awesome service getting an old 68 Schwinn rideable again
very quick process!!! i brought in my bike tire to get my tubing replaced and they talked me through their process, very amazing! im definitely going to come back and get my other bike repaired.
I have had good fortune with the 2-Trek bikes I have purchased. The help I receive from your personnel, at the Riverside store, is the reason I keep coming back. They are helpful, and always willing to help.
The store had majority of the items I was looking for and the staff were incredibly knowledgeable. They helped me with a lot of the questions I had and gave me some pointers that were helpful to understand MTB parts better.
Very helpful and kind!
I went to have a tube replaced on my son's bike and left with a repaired tire and armed with information regarding the differences between tube and tubeless tires and a source for determining the correct tire pressure I should be using on each of the various bike's our family owns. The tech that helped me was personal.....and professional and made my trip to Phat Tire quite enjoyable!
Generally I am greeted by someone upon entering and looking to help.
Very nice and clean store. Employees are friendly and helpful.
Service was great. Speedy and helpful. Jackson was excellent. Rarely have such good, effective and speedy service.
Called the day before and was greeted with bring the bike in we can fix your flat tire. From start to finish it was a great experience the employee showed me a part that would need to be replaced when I get home to Missouri on the seat post. Flat fixed and ready to ride. Thanks again for great service. Debby
Adam is a total rockstar. Love the entire team, and REALLY LOVE ADAM! You guys are just so genuine and real and never overcharge on anything. Always know we can trust you for what's best, and we thank you for that. We will continue to promote you as much as we can. Many thanks!!!
Good visit, helpful people working there.
Always very helpful and knowledgeable
recently purchased two Marlin 5s and was initially disappointed when I wasn’t given the option to take the pedals that come with them—a simple miscommunication. But what happened next truly impressed me. Upon raising my concern, I was contacted almost immediately, and the issue was resolved with professionalism, courtesy, and genuine care.
In a time when true customer service often feels like a thing of the past, receiving a call that focused on helping rather than blaming was incredibly refreshing. It’s rare to feel valued as a customer these days, but this experience reminded me that there are still companies out there that truly care. Thank you for turning what could’ve been a frustrating moment into a fantastic one!
Thanks for packing my bike and helping me through the shipping process. You guys made it super easy with no stress!
Had 2 new tires and my derailer adjusted. The price was good and everything was working great. Also very friendly.