Customer Testimonials
The service department always goes out of their to help me with issues that are even sometimes very unique.
Your service is great. Many times adjustments are made while I wait. This is great because I don't have to leave the bike for days just to get an adjustment done.
Products are very good and the staff wants to help you!
Great staff
Very accommodating of a mixup on our end and resolved swiftly :)
Thank you so much!!
-Amtryke, LLC
Very helpful and accommodating of a mix-up on our end and resolved swiftly :)
Thank you so much!!
Amtryke, LLC
Great customer service!
Was in and out in 10 minutes but in that short time, I was very impressed with the vibe of the place, the exquisite interior layout, and the quality of the product on display. But mostly I was impressed with the two gentlemen that greeted me to their store. Wish I’d caught their names but I’m sure one of the was the owner.
Two older guys (like myself( who clearly knew what they were doing and how best to handle my minor problem. I’m a novice at bicycling and bicycle shops, but I now know for certain where I’m going whenever I have any cycling needs in the future. Phat Tire rocks!!
Very friendly, quick, and quality work!
Great customer service, knowledgeable staff, quick, satisfactory, last minute tire replacement!!
The store staff are so good to work with!
They are there to help you find that you want rather than telling you what they think you want. If you are unsure, they are great to talk it through with you but we’re not pushy about it.
Dustin is extremely knowledgeable. Found a glitch in my DI2 front derailleur that no one else has been able to fix!
Darryl was very knowledgable and helpful in my recent bicycle purchase, communication was top notch as well from him and the store they transferred the bike to so it would be closer for me to pick up.
Great service
Very knowledgeable & super customer friendly.
Friendly service and good advice on buying a kids bike.
Purchased quite a few bikes from Phat over the last five years and the experience has always been good.
Really excellent service from Dustin! He went out of his way to help me track down a new (to me) wheel set and tires for my bike! Above and beyond.
Dane is the man!
Roth and Adam were exceptional. Big shout out to both of them. I had a myriad of questions. Roth was helpful from start to finish. Sound recommendations in getting our family set up to ride. I was very pleased with the overall experience. Thank you
Very friendly customer service and informative regarding the service performed.
Always a good selection of really good products and great knowledgeable service. My two neighborhood bike shops are Phat Tires!
We love the guys in Springdale!
The products are amazing. The service is outstanding the service manager, the store manager and the mechanics are top. The best in the state I recommend going to fat tire by the mall great service very friendly.
Prompt and knowledgeable service
Staff is amazing
The selection, staff, and service are unmatched at Phat Tire! Alex and the crew always provide a World-Class product! Highly recommended!
Try helpful
Good service. Fast service. Friendly staff.
The personalized attention to detail and the communication!