Customer Testimonials
Everytime we go to Phat Tire BV we are treated with friendliness and respect. I took my Trek mtb in for an issue and Thomas was very helpful. He took care of my immediate need with my derailleur so that I could still ride in the Women of Oz ride that day. I also mentioned some challenges I was having with the bike and my riding and he recommended several options to improve the bike's build to help me. He helped me order the right parts and got me in for service very quickly. It is always a great experience going there. I never feel like I am imposing. I never feel intimidated (I am a 59 year old woman) and they always treat me with respect. Great job all around
Jono and Matt never disappoint when you need repairs !
Great service - personalized, amazing & knowledgeable techs, very reasonable pricing, completes work quickly.
They always have what I need! Friendly and knowledgeable staff!
Great customer service!!
Chad and Steve are my favorite bike shop people. And pretty good regular people too.
The workers in the shop will always stop what they are doing to see if they can get you back on your bike asap.
Knowledgeable staff.
Excellent service.
Good customer support, and service. Extremely Friendly people. Gave useful care information about my bike, and helped me through every step of the process. 10/10, will be coming back to phat tire bella vista. Would recommend to anyone.
Service was great!! I brought in 2 E-bikes that are brands they don't carry, and I was treated just if I was to buy them there. The level of service was great and they even helped me bring them to my truck. I will be back to do business in the future. Thanks again.
Exceptionally friendly, helpful and competent service at the Bella Vista location for a shifting failure that appeared suddenly and was an important problem for me. Never want to have mechanical issues I can't solve but when they happen PT in BV will be the first place I go to for help.
Broke my carbon seatpost at the frame on a bikepacking ride. Got the bike to the shop (Fayetteville) and asked to have the broken section of carbon removed out of the frame. Guys did a great job drilling and pulling it out and treated me more that fairly on the pricing. Thanks!
Phat Tire Rogers is my lifeline! I just started riding 5 years ago and don't know alot about biking. I'm usually coming to them with a crisis, and every time they are understanding and they teach me how to avoid future incidents as well as teaching me a bit more about taking care of my bike. Thank guys!!!!
The staff at Phat Tire are always friendly and helpful! They show you different options and the pros of each! I wouldn’t go anywhere else for my biking experience!!
The staff here is friendly, knowledgeable and helpful.
Customer service was awesome
Great customer service and knowledgeable staff!
Helpful, especially in times of need.
Man you guys are lifesavers. I was all set to have to skip RO3 or buy a new $600 wheel. You guys came to the rescue and fixed it up in less than 24 hours. Dylan is world class. THANK YOU!!
Prompt, helpful and friendly!
Great service. Easy.
Best experience I’ve had at this location
Excellent customer service
Prompt service even when they were busy. Had a flat tire and they worked it in in an hour.
Everyone there is so friendly and there products are amazing
Ethan provided great customer service when I busted a chain on a ride got me in and out the door less than 30 minutes
The sales guy that helped me was very helpful and knowledgeable. Made my decision easy and comfortable to make.
Great personal service.
Technicians have great expertise and experience. They are very thorough and pay attention to detail.