Customer Testimonials
The variety of quality bicycles for both children and adults can't be beat. The help we received in choosing a bicycle for my eleven-year-old granddaughter was great. Miles went out of his way to make sure we all left happy with the new bike.
We rented bikes and it was so easy and fun to take them out for a few hours!
Everyone I spoke to was friendly and knowledgeable. They made it a point to educate me about my bike so that I can be a better informed cyclist. I will say that the notification system didn't work and I wasn't aware my bike was ready until I called in.
Since I have 3 Trek roadbikes and 1 Trek mountain bike, I tend to buy Trek accessories for my bikes. The staff are always eager to assist me with my needs.
Service was great and love the building in Siloam!
Great products and great friendly service.
The service was fast and efficient and reasonably priced
VERY knowledgeable staff. And their estimates of service & repair costs and time are spot-on.
Courteous, efficient, referred to fellow staff when unsure of correct product. Had product in stock.
They are fantastic at upkeep for my bike, they have all the accessories I’ve needed. A friend and I rented a trek from them yesterday and had a great time at turkey.
The service work was perfect and on time as promised. And thanks for all the answers for questions on the local riding
They installed new Tires and wheels on my wife’s road bike and also major tune up! They did a fantastic job! Pleasure to deal with! Great communication throughout! Would highly recommend!
Thank you
JD Joyce
We were in the market for new eMTBs, and the assistance we got at Phat Tire made our decision so much easier!
insane service, help and support our sales person was just amazing at making sure we got value. 5 stars! So nice to be treated so well, great shop, great team.
Great service and excellent selection of bikes and related gear.
Excellent bike hire services, friendly team
Fast, friendly service - on my first visit this week Grayson helped me with selecting best option for tire replacement and was able to do the swap immediately. Job was done right the first time and I’ve had no issues on rides this week. On second visit Max was helpful going through various options for pocket pump as well as some storage hooks.
I also really like the vibe in the shop and the open work area. It’s nice to pass the time talking bikes with others.
Been to Bentonville 3x now from IL. Each time have always been grewted with great customer service!
Very knowledgeable and informative on the bike I purchased. Customer service was great.
Information is great and lots of products
We love Phat Tire BV and the people that work there! They are very helpful and take the time to talk with you.
i would say that this experience was all about the service. i cant praise enough how great these guys are and how serious they take their positive customer service. i came in just as soon as the doors opened and was greeted properly and asked if i needed any help. these guys got right on the problem and got me fixed up. i ended up making a second trip because i sliced a tire. so they hooked me up and got me on the trails again. no down time. it was fantastic.
Great shop, knowledgeable and personable staff!
I like the variety of the bike types and colors. I was able to find exactly what I needed and did not need to order. I have already made a few friends aware of this store who are looking for new rides.
the staff has always been real friendly and knowledgeable on bike repair and fitment.
I went to Phat Tire after meeting one of the employees in a mutual volunteer group - Bike Club. I am preparing for a longer, organized ride with my brother in law and decided it was time to get some more appropriate threads for this ride. The staff member who helped was very frank and informative and I made a purchase. The prices seemed reasonable and he also educated me about gravel bikes as I'm considering making a purchase of a new bicycle in the future. I think the shop on Harvard is great!
Not only did they help me out when I needed my son’s bike fixed, but they did it quickly. When the initial fix didn’t solve the issue, they stayed late to make sure it was perfect (on a Sunday night!) Being from out of town, it’s great to have a place to come with 100% confidence in the future!
Ben and the gentleman (Andy?) in the back (sorry I can’t remember his name) were extremely great to work with!
Great quick service to fix my flat!
Staff was so kind and patient with me when they were fixing my bike. I appreciated their education along the way! Will definitely be back in the future.
Tracy was instrumental in finding a bike rack and ramp that I needed for an unusual heavy bike. The staff put it on my vehicle and explained all the features . I’m very happy with the purchase and the friendly service !