Customer Testimonials
Really good knowledgable and friendly staff.
Beau was great and worked with us to get us what we needed
Friendly and communicated very well
Nice staff. Very helpful.
Exceptional prompt and friendly service.
I have gone to Phat Tire OKC since I discovered road biking in 2022. They were one of only two bike shops in the entire city and surrounding areas that had a bike in my size at the time, and even though Phat Tire had to get it shipped from their stock in Arkansas, they made it happen just for me to look at it! Since buying that bike and having them set it up with everything I didn't even know I needed, I've gone to them for all things biking related to find they are very fair with their services/pricing. Kevin, the manager, definitely fosters a welcoming atmosphere and you can tell it is important to them to build relationships with their customers. It's nice to always see the same employees when dropping in and knowing they are all avid bike riders themselves who want to help inexperienced riders learn instead of looking down on them and understand how important quick turnaround time is. I also see them supporting local rides and donating prizes, so I feel they're very supportive of our community, which is icing on the cake.
This Team is very dependable and consistent providing the best tech support and great customer service. This drives my desire to visit them every single time. This shop is by far the most friendly and open to set you up for successful rides… love them all. Keep up the good work Phat Tire River Side Team!!!
This was a great shop! Super helpful and knowledgeable. Definitely recommend them.
The Trek Rail7+ is amazing and the customer service from Cory and the service team was absolutely amazing. I am visiting from Georgia and have not had this good of customer service in a long time.
I can’t say enough good things about Phat Tire Bike Shop in Bella Vista! They recently handled a motor change on my e-bike and took care of all the back-and-forth with Shimano for the warranty. The whole process was smooth, stress-free, and professional from start to finish.
The team here really knows their stuff and you can tell they care about their customers. Communication was excellent, and they kept me updated the whole way through. My bike runs like new again thanks to their expertise.
If you need service, parts, or just good advice, Phat Tire is the place to go. Highly recommend them!
Rick was great. We are new to biking, and he took a lot of time with my wife and me to ensure we selected the right bikes for us.
Phat tire did a great job maintaining my 30 year old Trek bike. It was not shifting well but now it shifts like a brand new bicycle. They also did an awesome job with the handlebar wrap, the new tires, and new brake pads. Highly recommended!
Customer service and knowledge are top-notch, no pressure to buy more than I need. Super friendly guys work there.
Fast & friendly service
Always enjoy visiting any phat tire location. Staff is always friendly and extremely helpful. If you need something phat tire is the place to go
Great products. Staff is very knowledgeable about bikes and accessories!
Listened too my wants and needs.
When I told them what I was looking for, they didn’t try to up sell me.
Planing for bikes for family members.
Very friendly staff and answered all my questions.
Nice clean store, helpful team.
Great access to town and trails, and great value for the rental rate.
Very friendly service and knowledgeable staff. They have what I need and can order what they don’t have on hand. My go to bike store.
Expert help and fast service! They changed my bike tire flat in less than 20 minutes.
Everyone was very helpful. Made a newbie feel at ease.
Guys there really knew what they were doing fixing my grandson’s Razor.
Services is always great here. Products have always been good. Would highly recommend.
Phat tire bike shop in Okc is great. Kevin, Perry, Dustin and all staff (forgot the other guys names) are friendly and helpful. I always feel welcome and taken care of when I visit the bike shop.
The staff are extremely helpful and willing to answer and address any question.
The Phat Tire crew in OKC and Norman are fabulous!!!
Expert advice and the best service anywhere. We spent a week riding in Bentonville with many issues that they literally just took care of when we brought in our latest broken bike. 10 minute cassette swap, 20 minute wheel and tire changes, etc. just the best and had us back riding right away.
Hands down. Awesome. Thank you!
Came in needing a solution to a bent crank arm on an E-bike. Got a new set taken off another bike at a reasonable price and the tool I needed to install them. They worked great, better quality than the originals.
These guys have helped us get bikes back on the road in a pinch many times.
I highly recommend their service department.
Good people