Customer Testimonials
I came hoping for next day service and got 30 minute service! Thank you!
timely service and reasonable pricing.
We've been to all of the NWA locations and enjoyed each visit. Every shop was friendly and helpful. We ended up buying a new Electra from the Rogers location. They also did a great tune up job on a Specialized bike I picked up used.
Service is always fast and efficient. Ezra always makes sure his customers are taken care of. Very friendly atmosphere.
Your staff is the best, always willing to help and give ideas
Went in for a derailleur tune before hitting the trails and they went above and beyond! Not only tuned but addressed a few issues and helped fix those for just the tune price also explained what what was wrong. 10 out of 10 will go back.
Really nice and professional people
Location. Friendly and knowledgeable. Repairing tires while I wait.
Great and friendly staff, thank you!
Friendly, good service.
Friendly, helpful staff! Good selection!
The bike was well assembled and sales associate was knowledgeable about the products
Loved getting to learn and test ride the new Townie Go. Ended up coming back the next day and buying.
Helpful staff and open to suggestions of new product.
Matt Will was very knowledgeable and helpful
I so appreciate the willingness of the staff member to educate me about maintaining my bike. Thank you!
Kevin was very professional and knowledgeable. All of my experiences with two new bikes and a hitch rack were exceptional. This is my bike shop thanks to Kevin and Perry. I’m hopeful this is appreciated by the company because you’re customer facing people can make or break the business. Very satisfied
friendly,fast,very knowledgeable ,uber clean ,fresh upbeat ,modern
Kind, efficient service. Thank you!
Great folks and great service - I highly recommend to anyone in the area that's looking for a bike shop.
We walked in knowing absolutely nothing other than we wanted to try renting the ebikes. The person was EXTREMELY knowledgeable, helpful and answered all our questions. He didn't make us feel like goofs not knowing anything. He set up our bikes, gave us a great lunch recommendation (we are from Chicago), and he found a little Velcro strap to hold our stuff to the bike. We had a great experience and we will definitely be back!
Outstanding work and customer service. Let me start by saying I'm new to the cycling world and am very much a novice when it comes to the anatomy of a bike. Max and the team at Phat Tire walked me through everything I needed to know with patience and kindness. I brought a used bike in for service and they identified other areas that might need addressed without trying to sell me on stuff. Just straightforward honesty and trying to be genuinely helpful. They got my bike fixed up in a matter of hours and got it back to me riding like a new set of wheels. I will say that as a beginner I've experienced less than ideal customer service at other shops around the metro. Almost as if I was placed at the bottom of the line because my bike was cheap and I wasn't a "real" cyclist. I wont mention the names of those shops, but Phat Tire is the exact opposite of that. They treat you with respect and will do you right. I also observed this watching their interactions with other customers while I was in the store. Needless to say this will be the only bike shop I come to in the future for any of my cycling needs. 10/10. Thanks so much guys!
Great staff with great recommendations!
Rocket was very knowledgeable and super accommodating. Great service and support!
Being in the Rogers shop is like being in the hardware store on Home Improvement. I love it!
Good people
Really good knowledgable and friendly staff.
Beau was great and worked with us to get us what we needed
Friendly and communicated very well
Very nice and knowledgeable staff, great shop and products