Customer Testimonials
Kevin the service technician went out of his way on a Sunday to get me back on the trails. Every one in the shop was friendly and helpful. We dont live in Bentonville so I have only been to this shop twice. Both times was a fantastic experience. I will be back.
Everyone at the shop is super knowledgeable and chill
Knowledgeable and courteous staff each time I've been in any of the area shops.
Knowledgeable and courteous staff each time I've been in any of the areas shops.
Morgan was very helpful. He listened to what I wanted and helped me choose the right bike for me. He also ensured that it was a proper fit for me. I will definitely go back and I strongly recommend this store.
Employees are knowledgeable and always helpful.
The team is incredibly friendly and kind. They went above and beyond—I arrived more than 30 minutes after closing, and they still took the time to help me without making me feel rushed. They even helped me load my bike onto my car. Their customer service is exceptional, and it's clear they genuinely care about their customers. My bike is in great shape now, and I will definitely be back!
Always do very helpful answering questions and service is the best as well.,
Amazing experience! As a runner just getting into cycling, I needed more than just a new bike - I needed information and helpful tips from experts and I got just that from Kevin and the entire Phat Tire team. They made sure I got the right bike for my goals, set me up with the equipment that matches the bike, and proceeded to make sure the bike fit like it’s supposed to fit. I am incredibly happy with my new bike and extremely grateful for the Phat Tire team!
Very friendly and willing to help.
Customer service was excellent. The Trek Roscoe 8 is an awesome rental.
Very professional and knowledgeable. The bike was done on time and at the price quoted. It was a good experience and would recomend to others.
Great selection and very helpful staff
The technician was not judgmental about our bikes being stored for about ten years. He explained what was needed to get them into proper riding condition. He was upfront and clear about the pricing.
Trem bikes are a great product and the staff here are professional and very friendly
Great guys. Good vibe. I didn't compare prices to other shops, so?... :) That's on impatient me. But I wanted a new bike, and a good one going into retirement in a few years.
Friendly, knowledgeable staff and quality products.
The customer service is outstanding
Great employees
We needed to rent kids bikes for the rail yard track across the street and when they didn’t have any they found some and saved the day. If I were the owner I would be incredibly proud of these employees and business.
Adam was extremely helpful and patient. He answered all our questions and set us with the perfect bikes that fit our needs. Highly recommend Phat Tire for all your biking needs!
Quality work and quick service.
Friendly service and reasonable prices
Came in for a tire inspection. Tech was able to diagnosis and fix on the spot. Reasonable price for the repair. I really appreciated the quick work and good attitude!
The service is exceptional and techs knowledgeable.
Great service and selection
Super friendly and easy to work with staff, very helpful!
Fast and knowledgeable
Mark was very easy to work with and helpful. I felt confident that he was doing the maintenance that I needed at a fair price.
Riker (sp?) did an outstanding job diagnosing my shifting issues into the largest cog. I wish I lived close, so this shop could maintain all my bikes.
Polite, informative and prompt service.