Customer Testimonials
They are always so kind and helpful. The staff is welcoming and friendly.
Love shop selection on bike gear and the team of people who repair the bikes are very knowledgeable and quick.
The team is friendly, knowledgeable and provides great information.
Good in stock product selection, was able to get the exact bike I wanted. Friendly and knowledgeable service
great customer service
Customer service was outstanding Shane was very helpful solving my issue
Good products and great service. Thanks for caring
Great customer service. Very knowledgeable and willing to help.
Everything!
Reliable and helpful
When I walk in, it feels like I’m on homebase. I know y’all are gonna take care of whatever the problem is. That’s a great feeling.
We had never been in there before. But they all treated us like old customers. It was great
Thank you to my son in law who told us about the place
Won’t be going anywhere else
Vicki
I give them 10 out of 10 -- they are friendly, professional, bike experts, they do it right the first time. Short and sweet--I will be back.
Quick and friendly service and willing to share information on rides or places to ride.
Thank you so much for the expedient service, professionalism and care you took with my bike. Prices were fair too. I also appreciate that you accepted walk-ins. First time trying you out and I'll return!
Great Service! The only place to go to for anything bike related!
Great Bike Shop! Well stocked with the right gear! Even more important…Super knowledgeable and friendly employees! They all know there stuff when it comes to repairs also!!
Just pulled up from the trails with a seat issue and the guys were awesome helping with the adjustments! Thank you!
Great customer service and selection of products. Staff is super friendly and knowledgeable.
Its a positive experience every time we come there. Knowledgeable, polite, and welcoming every time.
I always feel the repair service is above and beyond. Everyone is there to help, and always makes time to assist that day if possible.
Overall great job. It took a while to get the quote because of out of stock items, however they were eventually able to get them from other locations.
When I picked it up my old bike it looked like a new.
Thank you!
Ryan was very helpful, even stayed 15 minutes past closing time to help us purchase a bike for my wife. Very knowledgeable, professional, helpful, and kind. Thank you!
Friendly staff
Friendly and helpful
The service was very attentive, thorough, and I was informed of what needed to be done. I was impressed with the service and the expertise.
My experience with Phat Tire in Rogers, AR was amazing. Cat started my journey by explaining my options in detail and letting me test ride a Verve 2, after answering all my questions he placed an order for a Verve 2 Lowstep Gen 4. Kevin was next, after the bike came in he assembled it with the added accessories I wanted and called to say it was ready. I dropped by that afternoon to pick out a water bottle cage and decided to pick it up the next morning. Rocket was in the next morning, after inspection of the bike I wasn't satisfied with the brakes, which were not the spec brakes for this model, without hesitation Rocket changed them out for me. Rocket and Scott also answered all my questions on setup and fine tuned it for me. I can't say enough about the exceptional costumer service I received at Phat Tire Rogers. All four of these guys are a asset to your company. By the way I love my new ride! Thanks Phat Tire, Bobby Rountree
Kevin and Morgan let me test ride the bikes I was interested in and explained the differences. They explained what size fits me the best and even watched my ride to ensure my bike fit.
They went over accessories and recommended ride safety items such as a helmet and lights.
They were quick to repair my bike.
As always they took care of me.
Thanks to the whole team.
Excellent selection of bikes, and the team at the Rogers store was extremely helpful and knowledgeable. Rocket was so patient and kind, he spent hours helping me figure out some purchase issues that turned out to be technical problems on my end.