Customer Testimonials
The customer service is outstanding
Great employees
We needed to rent kids bikes for the rail yard track across the street and when they didn’t have any they found some and saved the day. If I were the owner I would be incredibly proud of these employees and business.
Adam was extremely helpful and patient. He answered all our questions and set us with the perfect bikes that fit our needs. Highly recommend Phat Tire for all your biking needs!
Quality work and quick service.
Friendly service and reasonable prices
Came in for a tire inspection. Tech was able to diagnosis and fix on the spot. Reasonable price for the repair. I really appreciated the quick work and good attitude!
The service is exceptional and techs knowledgeable.
Great service and selection
Super friendly and easy to work with staff, very helpful!
Fast and knowledgeable
Mark was very easy to work with and helpful. I felt confident that he was doing the maintenance that I needed at a fair price.
Riker (sp?) did an outstanding job diagnosing my shifting issues into the largest cog. I wish I lived close, so this shop could maintain all my bikes.
Friendly service and complimentary air, lube and tension adjustment. Made our biking trip more enjoyable!
Excellent service, very friendly, professional staff.
Great people, and they do good work.
Friendly knowledgeable staff.
Staff was friendly, knowledgeable and gave me a good price on service
Rapid turnaround so I could get back on my bike. Matt is a real expert. He fixed my problems and explained them well.
very knowledgeable and helpful. I went in looking for a replacement bike and learned that the main issue with my current bike was under recall from Shimano and they helped get it warranted. Alex did a fantastic job getting my old bike tuned up and now it rides like butter again.
Very appreciative of the entire experience. Thanks!
I appreciate Phat Tire's friendly and knowledgeable experts, Jackson and Andrew and the rest of the team. They really understand that I want my bike back ASAP since I use it to commute to and from work, and they take care of me and get me back on the trail quickly and safely. I recently bought new tires for my bike and Jackson made a great recommendation based on my need for grippy tires and weight capacity (I carry multiple heavy panniers on the front and rear racks of my bike).
Recently, my kids were out riding without me and had a tire blowout. My kids immediately headed to Phat Tire (with no money on them) and I was able to pay for their repair via an email link while they waited. Jackson knew they were my kids and took care of them for me. What a great feeling of community my kids experienced through that encounter!
The facility itself has a comfortable space to sit while waiting and it is easy to walk my bike right into the door and up to the counter. I especially appreciate the convenient location directly off the Razorback Greenway, just past the Mile 16 plaza.
I feel extremely lucky to have Phat Tire in my community.
- Ngozi Brown
friendly staff!
Great service, reasonable price, and friendly people.
Loved Phat Tire! Super friendly staff, quick service, good prices!
Quick service at a reasonable price, all employees courteous and knowledgable.
The person we talked to was very informative and helpful in our buying experience, great experience
Great, friendly service.
Friendly staff, great service in a timely manner
Great people and great quick service. They even washed my bike after servicing it. This is the only place to buy a bike.
With small problems, they have always worked me in with a quick fix. Many times at turkey my bike had an issue. Take it in, they fix it, and I’m back on the trails.
Friendly, knowledgeable staff and quality products.