Customer Testimonials
Great, friendly, and prompt service!
Helpful people at the counter that helped me sort out a recall in a Trek bike.
Very helpful people. Very friendly too
awesome staff, very friendly definitely encourage other bike enthusiasts to receive services
Bikes that I’ve purchased are fantastic. But the service that I received was way above par. I asked a lot of questions and the young lady took the time to explain or show to me everything I needed to know. I would 10 out of 10 purchase from this location again.
I had pretty consistent issues with a wheel. The service you all provided was always top notch. The same spoke kept breaking in the same place. Sharing in my frustration, you guys went above and beyond and helped to get me squared away. Now I'm rolling on a set of wheels that I can feel confident riding anywhere for any distance. I started riding a bike again during Covid as a way to keep active. Phat Tire was the first bikes hop I went into and it's service like this that keeps me coming back.
Great place!!
Fast, friendly, efficient service. Knowledgeable and welcoming mechanics. Almost always have parts in stock.
Staff was very knowledgeable and service oriented.
Friendly service. Quality replacement parts and workmanship turned an old bike to like new.
Kevin seems very approachable, knowledgable, and trustworthy. I would come back here for any of my bike needs. In this case it was for a baby stroller wheel.
Experienced staff and excellent service
Great Customer Service , the mechanics are very helpful.
The e-bikes we rented were a ton of fun and we really appreciated the setup work Cat and Carter did. They made a everything easy and fit just right. 33 miles ridden all total.
We’ll be back to do it all again when we come back to Springdale.
Jackson was quick, knowledgeable and professional making recommendations for a puncture resistant tire and completed the work in a few minutes.
Very efficient, and professional. I am a travel nurse and had limited time in town. These guys took great care of me and didn't try to up sale me on anything. Service fee very reasonable. Thanks Phat tire, you will see me again!
Great service with happy staff.
I brought my bike in with a brake problem. The Phat associate found the problem and fixed it within 15 minutes and I was on my way back home.
Friendly customer service. Knowledgeable concerning needs or wants.
Service is always too notch. Dane in Norman is incredibly knowledgeable and helpful, Dustin(I think that's his name) offered to help me install a tailgate cover in OKC. Awesome folks!
Service repair was started when the issue was described. Parts for repair was in stock. Back on the bike and on the trail within 30 minutes. Great service and friendly employees. Phat Tire is now the shop we will use.
Friendly staff. Prompt attention when I walked in the store and my bikes repairs were completed within a day
My husband and I have had to take our E-bikes in several time for warranty repairs. The guys at Phat Tire are always great to talk to and get us fixed up. I appreciate their eagerness to help us and answer all my questions.
Phat Tire sells quality bikes, parts and give world class service. They've helped me the last few weeks with bikes for exchange students from Bulgaria that live on their bikes. I've had to go in a few times needing tubes, tires, etc. They've made me feel like I was their most important customer every time I've gone in. I've watched as they handle everyone that comes in the same way. They are sincerely, 100% customer centric. I'm not a biker but Dane and Van have been patient with me, helped me understand the bikes and talk to me about bikes from a place of knowledge and love for biking. They've made me want to become a biker myself.
Knowledgeable and reliable bike repair technician
Excellent service
Amazing customer service. Great products. Clean shop.
Fast and great customer service
Wide variety
Knowledgeable, helpful staff.