Customer Testimonials
Knowledgeable, patient, and was actually a fun experience shopping and trying out the e bikes. Everything was covered and for women wanting to purchase an ebike and not knowing what to ask, I really learned a LOT!
Kind and precise service
Anders is very professional and helpful. He explained and walked me through the process to purchase my new mountain bike.
knowledge, kindness, best deal
Good selections on products. Friendly staff
Prompt expert services
Great job as usual. Got the bikes we wanted quickly. Staff was great. Thanks.
Friendly, quick service.
The repair was fast and inexpensive
Best Bike Shop in Laguna Niguel
That they take care of there stuff
I really appreciate how thoughtful they are to my needs with a bike that's not common one of lesser value. They did all they could to help very refreshing & kind. I recommend them to any friends with bike issues. I feel they are fair with prices & services. Thanks Bunches 😊 JAX Bicycle Center
We came in and bought a Trek bike for my son. Joseph helped us and provided great customer service and dropped some knowledge in regards to the bike and how my son supposed to ride, safely. He made sure my son has the proper bike based on his height. I really appreciate the professionalism and the care.
They are friendly and they help you answer questions
It is a nice store but I felt rushed. I would of bought maybe a few more things
I loved the service! The individuals helping me actually took the time to explain what I needed to know. They listened to my questions and answered the questions to the best of their ability. They were not out to oversell me, they did not push product upon me, they simply made suggestions and went with my decision making. The staff was very friendly and knowledgeable as they ride also, which is a big statement in my book.
Professional staff who are extremely helpful and knowledgeable. Great selection and reasonable prices.
Knowledgeable and helpful staff
Honestly, very polite to customer, no judgment no matter what type of bike you have, very well respected, and no racist
Good inventory of parts. Jesse is a very friendly service manager. My primary bike shop is Jax because of this.
Friendly staff. Prices seem reasonable. Good follow-through. Some details weren't communicated (paying driver in cash), but service was excellent.
Always kind and helpful! Quick and excellent service!
Solid product- worked great- a bike carrier that went on my Bronco. The gentleman who waited on me recommended the item, put it together for me, and installed it. I was able to go home and use it that night. Very grateful for his great personality and willingness to help a 70-year-old lady!
Everything! Great store
Good selection and prices. The workers were also kind and knowledgeable too. I don't know the gentleman's name who helped me out on 7/3. He was an old guy, but I just wanted to say he's a great person.
Jeff was very kind, funny, professional, knowledgeable, and was very helpful in guiding me with how to use the e-bike that I purchased.
Quality, knowledge and Great service .
My wife purchased a another bike from here. This time around E bike. And we purchased a THULE bike rack hitch.
Ive purchased a mountain bike here before and im sure I'll be getting a E bike here in the future
Thank you Jax bike shop employees
Caitara and Jeff
Sales team is top notch! Don’t try to figure it out on the internet. Go get the professionals at Jax to set you up. The free tune up was seamless. The accessories were all perfect and I can’t wait to put more miles on my new bike.
Love my trek bike love the great old school service that you get from the crew at Jax's
The individuals I interacted with. From the service representatives to the sales individuals. Keeps me coming back to this store.