Customer Testimonials
Employees are extremely friendly and always willing to answer any questions you have or guide you to the right part for your bike.
I appreciated the service that I received.
I had an exceptional experience at Jax Murrieta. Jeff and Joseph were incredibly helpful throughout the sales process—friendly, knowledgeable, and genuinely passionate about getting me on the right bike. They took the time to answer all my questions and made the entire experience smooth and enjoyable. Andrew on the service team was just as impressive—professional, efficient, and clearly committed to quality. I couldn’t be happier with my purchase and the support I received. Highly recommend Jax Murrieta.
I’ll definitely be recommending this shop to others—outstanding service from start to finish!
Your folks are helpful and knowledgeable. I’m happy with the products.
The staff members at the Irvine location was very helpful. I needed to order parts for a Shimano derailleur and one team member helped me with the order. The parts came few days afterwards. Great service!!
Friendly employees took care of my bike real well and didn't overcharge for unnecessary extras
Good people
Great service!
Friendly Staff
Friendly and knowledgable staff, and even offered to help me take my bike out to the car for me since I had my young kid with me. Great customer service!
Knowledgable and attentive sales and service employees.
Great experience testing out and buying a newTrek Domane road bike.
Anders was extremely helpful in explaing the features and taking me on a test ride. He was extremely knowledgable and made me feel comfortable with my purchase decision.
He even recommended a great set of 50mm carbon wheels that he installed on the bike.
Would definitely come back and would recommend this shop to others.
The Bosch firmware upgrade on my e-bike had failed and JAX in Long Beach was an authorized service center. I went there on Sunday afternoon and they were able to upgrade the firmware to get my bike hoing again.
Outstanding service and I'll be back again!
The staff at Jax were so friendly and helpful. They went over and beyond and we really appreciated the help and overall experience. Good customer service is rare these days and truly stands out. Not only will we be back, but will be recommending the store based on the customer servise alone!
Had an actual bike issue while biking, and dropped by. They were friendly and immediately took the bike in and tried to fix it. It was a success!
Super helpful and patient 👌 great customer service.
The staff at Laguna Niguel rocks! Bought several bikes there over the years. Customer service is top notch. Thank you.
Great staff
Very knowledgeable staff that doesn’t try to push any expensive products to sell.
Clean store and it’s well stocked.
Service was great! Got my bike fixed at a very reasonable price. I appreciate the honesty and hard work.
Jesse was extremely helpful and knowledgeable. He went out of his way to help us with everything, from getting the bike out of the car to helping install a mirror, and more. Everyone at the shop was very friendly. They even liked and welcomed my dog, Cash, and gave him cookies, too. We will definitely continue to visit Jax for all of our biking related needs!
The young man helping us was very helpful and knowledgeable and helped us get our bike in the car! Great service!
Friendly staff, and they had all the parts in stock at the store that I needed.
I like the way Don is interacting with customers like. Friendly and competent.
Friendly, fast, and straightforward service!
Gentlman who helped me (didn't get his name) was cordial, patient, and helpful. Very good service.
friendly and knowledgeable.
great customer service by thomas!
Friendly, knowledgeable, straight forward staff.
Felt like I've been a regular for years with their genuine attitude. It's my first time here. I'll definitely be back.