Customer Testimonials
Came out from breakfast on Main St., HB - flat tire. I remembered that Jax was 200 yards down the street - what a stroke of luck! They had me bring my bike in, they fixed the flat in 15 minutes and I was back out on the street headed home. Great guys (Jesse & Sebastian) - thanks again for the stellar service!
Super good customer service.
Great Service that went above and beyond.
I came in cuz my chain was slipping, And I was stunned that he took the time in their busy morning and throw on a new chain! So sweet! Thanks team!!!!
Customer service was A1!
I’m not happy about the Claremont location closing. Been going there for about 10 years. It was the best bike shop around even though Incycle is closer to me. Incycle sucks! The staff in Claremont was friendly and professional and knew there stuff. I bought a Madone based on the recommendation from Jose. Also bought a Fuel EX there as well. Bring back the shop. There are so many cyclists in the area but few, if any, quality bike shops.
I dropped off an old Trek bicycle and asked if it was worth the price of repairs and was advised that it was as the repairs were about half the price of a new one. Two days later I picked it up and it looks and feels like new. Andrew was attentive to what I said and thorough with his counsel.
Great service from Jesse
Frienfly staff
I ordered handle bars online. I liked the prompt service. I had questions about my seat and about other bikes, and I could tell that the sales man had a great knowledge of the bikes, parts, and what I was looking for. He was very professional and respectful. Jax's Bicycle Center has the best, knowledgeable, and most respectful customer service in our area of Menifee, Hemet, Murrieta, and Temecula.
The people working there are very helpful and knowledgeable.
The lady that helped us what really nice and informative about what we were looking for.
Great service
Nicholas Paulsen is always very helpful and professional! He’s the reason I wouldn’t go to another service. He deserves a raise!!!!
The people in the shop are really friendly, helpful and passionate about bicycling and enjoy sharing knowledge.
After having a Peak Performance tune up, I took it back because I wasn't sure about the rear brake. They looked at it, did a test ride, agreed and fixed it free of charge. And they did it while I waited which was nice since I stopped on my way home after a ride.
They promptly assessed the condition of the bicycle and kindly explained the appropriate steps and process. The repair was done very professionally and with excellent care.
Friendly staff
I like dealing with people that are very knowledgeable about bikes and are able to assist a novice at bike riding.
The service is very attentive. It would be even better if there were a discount.
JAX people are ALWAY friendly, courteous, very competent and professional.
Always a great experience at Jax!
Friendly people and Best service ever.
Technicians are knowledgeable and are customer centric.
They were able to work with me and suggest a service that fit my needs and did not oversell me a higher service package when it was not necessary.
Excellent service by nice people.
Your people are very knowledgeable and are bicycle people themselves. They know what they are talking about.
Good device! And plenty of parts stocked.
Great customer service
With expert help from Anders, I bought a Trek Verve II bicycle at JAX last November. It has turned out to be the BEST bike I've ever owned. I always get great service at the shop; Yesterday was no exception. Big Thanks!
-Matt Cohn
Long Beach, California
The best staff ever. Fixed my revimbant rear tire in minutes and even oiled my chain...
Great guys