Customer Testimonials
Consulted with Thomas at the Long Beach store regarding a new handlebar stem for my SL5 Emonda. Turns out his advice was spot on. The bike's ergonomics are now to
Very informative and friendly
The staff was pleasnat and attentive!
I was on a group ride and all four of us had issues with the bikes, we were 30 miles into the ride with 30 more to go, the staff saw to all of us and we all went away happy.
Brought my Trek in to have the battery in my cadence counter replaced. Don quickly and efficiently completed the task and had me back on the road in no time. Great service!
Misty from the shop was a rock star! She was helpful and friendly from the start. She called to confirm my order and then when my bike was ready. When I got there she explained the details about the bike that I needed to know and set me up with the accessories I asked about. Was extremely impressed with the service here. I’ll be back to being bike in for tune up.
My old run-down bike looks almost like a completely new one. I like how people at the store care about details.
Jax did a very good job
Did a great job on the bike, communicated very well and got my bike back in a reasonable time. Very friendly staff
Friendly, helpful service. Will definitely return as needed.
Always a great experience. The staff is friendly and knowledgeable. I will definitely recommend Jax to family and friends
The quality and professionalism
Pick up process was very simple. Staff gave great advice on sizing and comfort and helped install my cleats. Thank you so much!
Employees are very professional and kind.
Knowledgeable and friendly staff. Really good customer service for repairs.
Anders was great. Super helpful.
I bought my bike at Jax
In laguna negail
Every time I come in there, I feel welcomed. As well as the text make me feel confident they know what they’re doing on my E bike.
Your accessories are expensive your bike prices are good your service is excellent. And priced right . You did a great job on my wheel build straight as it could be beautiful.. thanks
Outstanding service! Dave Beckwith
Quality products and friendly service
Friendly and ease of service
They are very honest and good service
They are extremely helpful and knowledgable.
The Jax Laguna Niguel shop is my go-to shop- super knowledgeable staff, great selection of bikes and parts, and the best repair service in Orange County. They just did a brake service - brake bleed and new pads installed. They've also done my Fork fluids & seals, derailleur cable and tuning, and installed Cushcore inserts with Maxxis tires. They did expert quality work and explained everything that needed to be done, thanks!
No wait service and repairs on site.
You treat the customer like a friend.
Everthing went well!
Amazing experienced staff! Excellent service and work on my bike
Associates are very knowledgeable and super helpful!
Good service knowledgeable people