Customer Testimonials
You are very knowledgeable and efficient. Also very thorough.
Very helpful and professional service
Employees are knowledgeable and helpful.
Friendly and helpful staff
The bike shop I visited in Irvine was well organized well stocked, and the individual who helped me was extremely helpful and very kind and patient
Great service, friendly and professional staff.
I was looking to replace a bike tire and the person at the desk made an extra effort to find one in stock. I bought two just in case I needed to replace another one in the future.
I don't know the gentleman's name but I was in the store at 1:45 PM on Wednesday, 10/9/2024
Well done and very much appreciated.
Rich Boucher
Friendly and speedy service.
Excellent service! Took care of my bike and explain everything that I need to know to maintain it.
Fast
Friendly
In stock
Extremely friendly and helpful. I needed parts and had questions, all were answered well.
They were incredibly helpful and courteous. I highly recommend them!
Always so impressed with Jax Bicycle. Their service is top notch and they are quick to provide support with what is needed. Don is by far one of the best experts on bikes. Every bike we bring in there rides better after it leaves. During a time when customer service in most industries has fallen short, Jax has surpassed all expectations! Thank you!
Y
They were very helpful got the job done and a reasonable cost and everything looked great thank you
Service, store layout, staff friendliness.
Although there was one mechanic/assistant that was a little rude recently.
Good attitude staff.
Really appreciate the staff and support. I can always rely on everyone there at Jax Murrieta.
Great service, good attitude
Convenience, knowledge of products. Living in Belmont Shore used to go to Jones on 2nd st.
Happy with Jax Bicycle Center, it’s my new go to shop for bike needs.
No problems
Good customer service
Workers there are always polite, knowledgeable, and thorough. I've gotten good service, good products and repairs are done when promised.
Easy, friendly and knowledgeable.
Great service, friendly staff!
The personnel are very kind and went out of their way to help us.
We came in with a flat and it was fixed it in less than 10 minutes!
Talk about service.
Also, my wife wanted a ringer and the ones on display did not please her so the service tech
looked up more on the web and she found the one she wanted and got it ordered in one minute.
He could have easily said that's all we have but he went the extra mile to please the customer.
Keep up the good work Team Murietta
All was just perfect: my flat tire was fixed fast, I received timely call reminding that my tire is ready. At pick up I was given technical information and recommendations for correct tire maintenance. In summary, it was professional and, at the same time, very riendly service.
Al
Anybody in the building can help you and get you back on the road. Everybody is very polite and helpful!
Jax Bicycle is a gift to Irvine, CA. In this day of declining customer service (e.g. nobody is available to ask at Home Depot) it always surprises me that Jax has bicycle experts who like their customers. I've never met a discourteous staff member. And they always give me the best advice - not only for racing bikes, street bikes and beach cruisers, but also electric bikes as well.
Thanks for staying in Irvine and giving us the best resource in cycling.
W. Condict
Great friendly and knowledgeable service
Great service department. Eventually this will really matter to you.