Customer Testimonials
Dave was very helpful and patient in the assembling of our new electric Tricycle. We love it
Robert, walked us thru how it operates and how to enjoy safely and with ease.
Overall a great experiance. Been a customer of JAX since the 70's
Brian and Liz Fairley
Customer Service was outstanding
Nice clean shop. Friendly staff and knowledgeable.
Great products & great service! Awesome all the way around!
Good recommendation, which is suitable to my son. They’re so professional and my son is very satisfied with his new bicycle.
Hi,
I want to specifically recognize JEFF. Thank you JEFF for my first hands on customer service experience at the bike rack and detail discussing with me some of the options available to accomplish my goal in eliminate some of the "drag" that i feel immediately when i stop peddling compared to other similar bikes that coast much further.
Without blabbering on in detail, Jeff was very helpful and informative. I'm very pleased with my seamingly brand new bike by the way it now feels and ride.
Thank you Jeff
The employees are so friendly and helpful! All the Jax shops that I have been to are great! They carry a wide range of products. Never thought I would get an e-bike but, after they suggested I should try one, I was sold! They showed me all kinds of fancy new toys to add to my bike. I love my beats bell,
Great friendly, and efficient, team!
Andrew was very helpful, and our dog friendly my kind of bike shop. It was a great visit.
Quick and precise order, also easy exchange
Great !
Great products and great service!
Great products fair prices and good service
Your Service Department
Thanks, Johnny, for your help!
Friendly, knowledgeable, straight forward staff.
Felt like I've been a regular for years with their genuine attitude. It's my first time here. I'll definitely be back.
Employees are extremely friendly and always willing to answer any questions you have or guide you to the right part for your bike.
I appreciated the service that I received.
I had an exceptional experience at Jax Murrieta. Jeff and Joseph were incredibly helpful throughout the sales process—friendly, knowledgeable, and genuinely passionate about getting me on the right bike. They took the time to answer all my questions and made the entire experience smooth and enjoyable. Andrew on the service team was just as impressive—professional, efficient, and clearly committed to quality. I couldn’t be happier with my purchase and the support I received. Highly recommend Jax Murrieta.
I’ll definitely be recommending this shop to others—outstanding service from start to finish!
Your folks are helpful and knowledgeable. I’m happy with the products.
The staff members at the Irvine location was very helpful. I needed to order parts for a Shimano derailleur and one team member helped me with the order. The parts came few days afterwards. Great service!!
Friendly employees took care of my bike real well and didn't overcharge for unnecessary extras
Good people
Great service!
Friendly Staff
Friendly and knowledgable staff, and even offered to help me take my bike out to the car for me since I had my young kid with me. Great customer service!
Knowledgable and attentive sales and service employees.
Great experience testing out and buying a newTrek Domane road bike.
Anders was extremely helpful in explaing the features and taking me on a test ride. He was extremely knowledgable and made me feel comfortable with my purchase decision.
He even recommended a great set of 50mm carbon wheels that he installed on the bike.
Would definitely come back and would recommend this shop to others.
The Bosch firmware upgrade on my e-bike had failed and JAX in Long Beach was an authorized service center. I went there on Sunday afternoon and they were able to upgrade the firmware to get my bike hoing again.
Outstanding service and I'll be back again!
Efficient and friendly. A great combination!