Customer Testimonials
Very helpful and knowledgeable people
Awesome!
Wonderful store staff! Very helpful with my selection.
Don is the kindest and most knowledgeable person ever. I know my bike is in good hands when I drop it off at JAX Irvine.
Helpful, knowledgeable staff.
The mechanic/sales person, Dave was really helpful and knowledgeable. He answered all my questions on my bike and the bike I was looking at (even though I didn't purchase the Madone.)
When my bike was returned, the components looked brand new and the new components worked well. I'm really glad I had the work done.
Came in to get my daughter a new bike, staff was very knowledgeable about options for kids. Helped show the different options and helped fit which one was best for my daughter to use now but also grow into. There was some extra accessories my daughter wanted and they were able to add those on while we waited. When I left the shop the bike was ready to start riding right away.
Staff very friendly and large amount of products available to review.
The customer service and attention to detail that you receive at Jax Laguna Niguel are outstanding. It’s a great place to purchase a bike, have your bike serviced, or to buy gear.
Had a great experience buying a bike from Jax in Murrieta. First, Jeff was helpful and worked with me on my purchase of the Domane SL7 on Thursday. Secondly, I picked up my bike on Saturday and Craig was incredibly kind, helpful, and detailed in setting up my bike to fit me. Offered great advice as to how I should take care of it, what maintenance I need to do as well as when, and all the other important features of the bike. They were busy that Saturday morning with a lot of customers coming in but they got to everyone and everyone left happy that morning.
Friendly service. Greeted right when you walk in the store. Jeff and the team are great!!
Jax has polite and knowledgeable staff. They're always very helpful. The service is fast and easy which is a plus as a mom.
Very friendly, helpful salesperson.
Sales rep provided the bike rack and assembly
Great service, friendly staff and very timely.
Excellent customer service
Super friendly and helpful staff
The JAX staff is supremely helpful and efficient. I don't go there too often, I'm more of a casual / occasional bike rider, but I first went there over 40 years ago ... it was, and still is, the shop to go to for anything bicycle related whether you're a hard core enthusiast, or a weekend cruiser, or looking for your first two-wheeler with your dad. It's amazing how much the cycling world (the variety, the equipment, the technology) has evolved over the past 4 decades. I just went to JAX this time for new tubes and tires ... they gave me options on different tires (can you say "more puncture resistant") ... because every time I rode my bike this past fall (and early winter) I would ride through some patch of tree "debris" that sliced up my old tires pretty easily. JAX ... very helpful.
Nate was candid and informed. We appreciated his patience with our kids!
Honest assessment of the work that's needed, speedy work and return of bike
Very friendly and knowledgeable staff. Great work done on the bike.
The Crew at Jax has always been very helpful and friendly. Wouldn't go anywhere else. Special kudos to Nick who personally took time to get my bike frame swap to perfection. 👏
Top of the line
David was so helpful. He took the time to explain and educate us novices.
I took my bike in for a tune-up and repair and was very satisfied with the work done. The gentleman helping me was very pleasant and accommodating.
Thomas and the store manager (the ex military amour guy) were very helpful in getting the tools and parts to repair my grandson's bike. It would have been easier to just drop off the bike and have the bottom-bracket replaced, but I saw this as a teaching opportunity to pass on some technical skills.
best bike shop I have ever worked with! Jose is the greatest.
Quick and awesome service. I order custom parts and received fast. Jeff toolk care of all my needs. Thank you.
You guys are fast and I love the tire tube flat package you guys offer I have gotten too many flats tires that It has become very handy.Very great investment to have and it's not expensive.
Great service
Super friendly and knowledgable staff along with a great selection of bikes and accessories!