Customer Testimonials
Everyone worked real hard to get my bike ready for the next day and in such short notice as well. Great customer service and really valuable expertise.
Prompt quality service
Liked the prices and the customer service!
Friendly and quick, plus he saved me from buying something that was needed.
Fair prices and great service!
Great staff!
Friendly, knowledgeable staff, and great turn around on repairs.
Our bikes are taken care of for lifetime warranty, that is for the tires. Quite a savings considering we used it often. Happy with the prompt service too
My family loves Jax. The service is always immediate and professional. Thanks guys! We'll be back.
Always good helpful knowledgeable employees and stock on hand to test.
You also supported our CSULB Human Powered Vehicle engineering projects in 1994 and 1995, which my wife and I are grateful for.
I liked how friendly the staff was!
Excellent customer service.
Service was very good. I was greeted when I walked in the store. I asked questions and got answers. I did by a seat and a mirror and they put them on for me. I was in and out within 30 minutes.
I recently asked for help choosing a bike lock for my new Townie/ebike and the suggestions I received were spot‑on. The recommendations were clear, practical, and tailored to what I actually needed, which made the whole process so much easier. I ended up feeling confident in my choice and really appreciated how simple and stress‑free the experience was. Highly satisfied! Thanks Paul.
Excellent service, knowledgeable employees, fair prices! We have bought several bikes from JAX….they are the best!
Great friendly service people. Easy in and out.
Service takes good care of us.
Paul was great and knowledgeable. He took his time explaining everything to my son.
Every person we talk with when shopping or needing service on our ebikes are always informative and helpful.
Prompt and quality service and advice.
The speed that the repairs were completed.
Quick response and completion.
Very courteous and professional with reasonable prices. Will definitely be coming back
Although the inventory (full finger gloves) was low, the sales associate presented what was in stock in a positive manner. As a result, I purchased a pair of gloves even though it was a brand I had never purchased before.
Prompt, friendly, very knowledgeable
Amazing customer service!
The employees are very informative and nice
The employees were helpful, knowledgeable, friendly and efficient. I ordered a bike and it arrived earlier than expected. It had a couple areas where I felt it needed adjustment and it was done right then. I’m extremely happy with my purchase, and will return for service in the future.
Staff provides great service, very friendly, always willing to take the time to discuss options and discuss their benefits or drawbacks.
Always reasonable, knowledgeable, and prompt
Johnny at Laguna Niguel was helpful and informative with my many questions as a newcomer to cycling. I also appreciated his approach to presenting various options and price points for gears. Finally, he took time to show me necessary skills such as replacing a tire tube and inflating tires.