Customer Testimonials
Staff is very helpful
Had a fantastic experience at Jax!!! I didn’t have to wait and your technician (his name escapes me) was suuuuper helpful through everything!
Great service by Thomas, very thorough and clear in his assessment and completed work. Would recommend to others.
I loke how the shop was set up.. and Adam did a good job explaining everything and answering my question. He really know his stuff and was able to give good tips as well.
sales person was very nice and knowledgable
Salesperson was very nice and helpful. Didn't try to upsell me.
Customer service
Great customer service! Helpful and friendly staff. Fair prices and great selection of quality accessories for our bikes.
Wyatt was very helpful.
It was a quick purchase. Just some lube. Guy who helped me acknowledged me as I walked in the door, asked what I was needing, found it, and checked me out quickly. Very nice guy.
Jason and Lee are stellar at their customer service!
I have appreciated them every step of the way :-)
Thank you so much to both of you for looking out for me!
Your Friend ~ Vicki
We lost all of our bikes and accessories in the January 2025 Altadena fire. We needed everything cycling!
Johnny at Jax Laguna Niguel was very competent and helpful. He helped us get back into cycling with the latest (but most appropriate quality/price level) bikes, helmets, and accessories. Thanks to Jax we are riding again.
Customer service was AWESOME
friendly staffs and professional service.
Associates in bike service are extremely knowledgeable, provide great quality work and on top of it very courteous and very helpful.
Friendly staff that does excellent work to repair and maintain by bicycle, so that I'm back on the trails with no excessive waiting.
I’m from out San Clemente and road my ebike to HB pier, upon arriving my tube exploded. We pushed the bike to Rad bikes and the turned me down! So… pushed the bike 5 more blocks to JAX, I wasn’t sure if they would fix my tube because I was turned down before at JAX San Clemente. However, Jesse was absolutely wonderful and told me 1-3 hours and he called me within an hour! Thank you so… much!!! Scott Johnson
Jax in San Clemente is my bike shop. Lee and Jason are very friendly and attentive to my needs. Been going there for years. They respect the cycling culture of… we love to ride.
I love my TREK bicycle and I love my bike mechanic Jose!
Communication. Time to complete services.
Fast
Efficient and understanding team was able to bring my bikes back to life
Jax personnel are very knowledgeable about the gear available. There is a wide selection of bikes and they will find an outfit that best fits you.
I have purchased several amazing bikes for myself and my family. Most recently, I purchased a new Townie 7 D Go electric bike for my wife. She was very enthusiastic about this bike. While the bike was being set up, she watched every online video about her new ride.
I’ve always been satisfied with the service at Jax in Long Beach.
They can always get the part needed.
Great team over there.
The technicians working on our bike were knowledgeable and friendly. Patiently explained the need for certain parts without trying to oversell
Wonderful service quality and recommendations from service team!
Very nice shop, they did several repairs and tuneups on my bikes. Every time it was done timely and with good quality. Thanks guys
I had great service and help while visiting. I came in 30 minutes before closing and all the employees were still very helpful and attentive even though I came in near the end of the day.
Awesome group of dudes. First of all the place was busy which to me that’s a great sign and second they were so busy that they couldn’t get to my bike tires in time so the manager took care of the tire swap for me, which I understood waiting was part of the game, but I thought that was really above and beyond and appreciated their efforts in getting me in and out as fast as possible, even though all their techs were busy and there was a line waiting. Would happily shop here again.