Customer Testimonials
The staff is very helpful. I've had some issues with the bike I purchased and I was always treated respectfully. No matter how stupid the question, they always answered thoughtfully and took care of every problem I had. Would definitely recommend Jax to anyone interested in cycling.
Everything we wanted, they had. Installation was also done on the same visit. Great customer service.
Great staff. Helpful and there to answer any questions you have on bikes, products etc. Highly recommend.
Employees were very helpful
It's very simple.
Joe is outstanding!
I have found every one at Jax's to be very friendly and helpful. Their work is very professionally done.
staff is very helpful
The salesman, Jason Barton was exceptional. He was very knowledgeable and helped me find the best bike and value for what we were looking for.
So helpful!
Good choice of bikes, especially Trek. Friendly and highly competent service and reception team
Service was quick and very helpful.
Pretty good selection of Assessories. Jeff was super helpful and knowledgeable, not pushy !!
Andrew has been incredibly helpful in guiding me through the maintenance and servicing process for several bikes. Super grateful for his patience and expertise.
I've had two other Trek bicycles in the past. It was definitely time for a new one. I went to JAX Bicycles in Long Beach, CA, that was where I purchased my other bikes. I found the staff, including David and Jonah, to be knowledgeable and easy to work with. David was very helpful in helping me to pick out the correct sized bike for me. Even though there was a gap of several months from my first look to my eventual buy, the store honored the price quote they had given on my first look, that saved $100. While I waited to buy I researched other bikes and felt that Trek was a good choice. From what I read, Trek has a good reputation. My previous Treks had a long life span, in fact my 1990's bike is still in fairly good condition. David was extremely patient on the sale day and installed some accessories I had taken from my other bikes. I purchased a Verve 3 4th Gen low step women's XS bike. I think it's a great fit. It is heavier than my previous bikes, but I'm older and felt I needed the low step. Reading reviews I saw others around my age saying how satisfied they were with that bike. I'm happy with my bike, helmet, and the few other accessories I purchased, as well as the service I received. I appreciated that there was no attempt to upsell me on bikes.
Needed help with the purchase of new seats for our bikes The woman who helped us spent a ton of time helping and then installing our purchase. We will definitely return for any needs in the future. A+
Dave and the service technicians at Jax in Irvine are top-flight and enjoy talking about the bicycling lifestyle and sport. They are professional and prompt as well. Kudos to Dave in Jax service who, knowing I was leaving on a trip, expedited a job so I could pick up the bike the day before my departure. Many thanks, Dave.
I loved the support and attention from the get-go from my salesperson.
We love the bike
How friendly and helpful that staff is. Service with a smile. 😊
Braxton is truly exceptional!! So much so that my wife and drove all the way back to his store to get her a bike today - he is amazing! Thanks Braxton! Cannot ever imagine going anywhere else for all things Trek/bikes!
Greg and Pam
Gentleman providing service was very knowledgeable about the various type of bike helmet.
Convenient, fast and relatively affordable.
I was grumpy and the employee (I think her name was Mindy) was still kind to me.
Great customer service. Wyatt was very helpful and was really great helping my 5 year old son get his first big boy bike.
Helpful, quick service and repair, super knowledgeable of course, Helpful-after I asked, he so kindly loaded the bike into my car. I drove there from Lake Forest because I see people bringing their bikes and they are always busy. Friendly and good atmosphere.
I received personal and knowledgeable help from the people on the phone and in-store.
We ended up buying a wagon and some lights for our bike.
Great service, prompt and friendly staff!
The lady that helped us was very knowledgeable about the bikes. When I come back to buy my wife’s bike I will come and see the same lady. Thank you for your help. I am very happy with my purchase.
Supply in stock, good prices
The service and customer-focused culture are second to none! Always so helpful, attentive and humble.