Customer Testimonials
Variety of options available
The service. Your Ladies rock!!!
Good service!
Mike/Josh, What PSI shoyld I run in the Medone tires?
Conveniently located by my house. Everyone that helps me is alway very nice.
Great service
They have a quick turnaround on bike services
I was greeted right away by Dave, who was friendly and helpful. He assisted with proper bike sizing, color choice, and arranged assembly and pick-up for the next morning. We bought a Trek bike for my 8-year-old. We were very happy with the service.
We brought in our son’s bike to get tubeless tires installed and had an excellent experience. Johnny greeted us right away and took the time to explain how tubeless tires work and share his own experience with them. His knowledge and enthusiasm made the process easy to understand, and we felt confident in the work. Great customer service all around. Highly recommend!
Jesse in service is terrific. Great attitude, super helpful, and very skilled.
I was helped to purchase a bike even though the store hadn't opened yet.
Joseph was very patient and helpful. Not pushy.
Large selection of bikes
I needed to replace my Ultegra cassette. I called several shops for stock check. Johnny was super helpful and said they had in stock, and that they could install it that immedialtely. The service person (can't remember his name) was super helpful, and the pricing was very fair. He replace the cassette promptly and tuned the deraillieurs. This was my first visit to this shop. My experience was amazing and I plan to support this shop going forward. BIG THANKS to Jax Laguna Niguel!
Nice guy, helped me figure out what bike rack worked best for my sons cat
Jesse and Misty are top notch Cycle mechanics and service people-knowledgeable and friendly. They produce what they say and without drama or extra headaches.
I will be back.
I have been going to JAX Long Beach for 30+ years. I bought my last 4 bikes from JAX plus all of the accessories and add-ons, including my Cyclops (now Saris) rollers. I continue to go to them for bike service, tires, oil, tools, water bottles, etc. They have: great service, good selection, and good prices. The staff has always been awesome - professional and knowledgeable.
JAX Bicycle shop in Irvine is amazing. I have bought 3 amazing bikes there. I take them there for maintenance as well. The manager, David, is a cool guy that is so knowledgeable and helpful with cycling info. I highly recommend this store.
From the moment I walked in, everyone was super nice. Right away I was greeted by David. David was incredibly knowledgeable, patience with all my questions, and helped us pick out the perfect bike for my teenage son. The bike we got is a smidge big for him at the moment (he's on the smallest end of the fit for this bike, so there's lot of room to grow into the bike which is exactly what we needed to get him through the next 5 years of school), so David helped show him ways of managing mounting/dismounting the bike so he could feel comfortable. He even got the bike in immediately for kickstand install so we could take the bike home the same evening. Thank you so much for your help and kindness!
Delivered 2 e bikes that required rear tires and tubes. Expected 2 to 3 days to get back. Received a call that evening that my bikes were ready for pick-up. Great turn around.
Great customer service
Beautiful bike!
The person helping me was spot on and saved me a few dollars w a bike wheel efficient enough to get me moving again. Not too expensive for services. I’ll definitely go back for my next issue.
Knowledgeable staff and quality of product and service
Received good advice on the right tubes for my ride bikes
Always great service from the team at Jax!
Paul at the Irvine location was AMAZING. He was so detailed about the bike, explained everything and more to my son and even took him on a ride out back after we purchased so that he could teach him how the gears work. The amount of personal service we received was incredible. I could not recommend him enough. If I even need another bike, I will go back to Paul.
The Cyclist’s team are outstanding and we’re very knowledgeable. They were clear on every aspect of our bike repairs and extremely thorough. And to top it off, they got the work done very quickly.
Jax has been wonderful servicing all of my family bicycles with quality work. They are very accessible and a joy to work with.
Quick service, very friendly guys. No upselling.
Very good service. The young gentleman that helped me was very helpful and even though I asked a lot of questions he was super patient. Very nice store!
Nick is honest, an enthusiast, and a great asset to this location.