Customer Testimonials
excellent customer service!
Paul was amazing (I think thats his name, I believe he was my initial consult to get my bike fixed and helped when I picked it up). He answered all my questions about my bike, suggested a new product, was patient with all my questions about my bike and product use. Ill definitely be back again
I bought my first bike, a Trek, here in 1996. Over the years, I have brought my bike in for tune ups and repairs. Happy to come back now, 30 years later, with my husband, and buy 2 Townies. Anders was wonderfully helpful and knowledgeable. The ride around the neighborhood sealed the deal. We'll be back for accessories and tune ups. Best bike shop in town!
Your customer service is a 10.
Knowledgeable sales professionals, friendly. Great technicians.
The sales and people and mechanics know everything about bikes. Not just into sales..into making your biking safe and enjoyable. I would not go anywhere else for biking needs.
It’s my local shop and I know all the guys in there.
Everyone is helpful and friendly. Plus, Jesse in service is phenomenal! They have a wide array of accessories and bicycles. First place we will go for all of our bicycle needs.
Andrew was very helpful and professional.
If connected to the right salesman you can get an overwhelming connection to your bicycle needs. Which of course I go to this store. Anders is been at the long beach location for years and really the only one I trust at the shop with my business.
Jax team is very helpful, skilful and transparent. Pricewise you always feel you get a lot of value for your money
great job Nick. thanks
Knowledgeable amd friendly staff.
Great products and phenomenal service. No way to improve on this!
The service has been incredible every time from Misty! From the purchase of our bikes earlier this year, to the service we continue receive for add ons and maintenance....the experience has been amazing!
Service
Staff are very helpful and knowledgeable.
Staff is always knowledgeable and friendly.
Service and quality
JAX staff is always knowledgeable and professional. I can trust the work will be done right.
Quick and polite service.
Great service
I have come 3 times from Claremont on a Sunday morning. Needed small wheels inner tubes repaired or exchanged. No waiting. Quick work.
Thank you
JOHN IS THE MAN AND I WILL NEVER GO BACK TO FLATS AGAIN. CLIP IN PEDALS ARE THE BEST!!!!
Great, knowledgeable, & friendly staff!
The customer service from this shop is fantastic. They are friendly and knowledgeable. They also don't try to upsell you, which I appreciate.
Amazing customer service!
The staff is always friendly and helpful.
Your staff were knowledgeable and courteous. It is getting harder to find stores that know their trade. Thank you for being a great community resource!
Friendly people, fair prices and timely completion.