Customer Testimonials
Misty was a wonder sales associate. She helped me with my bike purchase and was very knowledgeable about all of the products. We had a very pleasant experience.
Vendor knowledge
Took my bike in to have flat fixed. Jesse checked for leak but couldn't find one but installed new tube just in case. He discovered that there was no liner in tire even though there was supposed to be one. He installed liner and put wheel back on. Since I had purchased flat repair package with the bike, there was no charge. Service was very professional and fast.
Great Service. Communication was great. Purchased a Trek Domane AL2 Gen4. They gave me good info and communicated during transfer of my bike from another store. I went to a neighboring city bike shop and was not happy with customer service and advice.
Jax had good customer service. They did not fluff anything.
I got the bike exactly I wanted. Staff was attentive. Great experience.
Staff was knowledgeable, and friendly.
Very professional and helpful with all my questions. Helped me pick out a fix 2 bike for what I needed
Service was excellent. Professional, helpful and complete.
Great service. Very knowledgeable staff. Highly recommend!
Employees are very helpful!
Customer service is number one in my book and you exceeded all expectations. Thank you!
Thomas, jeff, and the entire crew combine good mechanical knowledge with friendly customer service. I'm hooked
Very fast work order completion time!
The customer service was above and beyond.
Clear explanations of fixes and issues. Great communication.
Very friendly and finished the work early.
Very receptive and knowledgeable. Thank you for the easy and quick service
Quality products, amazing customer service!
Smart mechanic and great customer service!
Fast, friendly, and conveniently located.
Their customer service is amazing! All of the staff is knowledgeable and encouraging as I am a new cyclist. I really felt like I was at home when I visited Jax.
They helped us figure out exactly what bike would be best for our son by providing honest advice on fit, longevity, and affordability. They are extremely knowledgeable and have a genuine love for bikes and getting people out there riding.
I went in to JAX fix my basket which, fell down everytime I put something heavy in it. The employee helped to me find different options. I finally found an option I was happy with and he told me it would take 10 minutes to install. I also told him I was having problems shifting my gears and he asked when i had it serviced I told him last summer at his location. The tech overheard my concerns and came over and asked if he could fix my problem for free. i was ecstatic how nice he was to volunteer his expertise. I left there feeling very happy and blessed . I wish more businesses would be more like JAX Bike shop. I highly recommend them. I love my bike that I received from them also. Thank you again for your kindness! Dee
Customer service was top teir. Johnny took care of us and was extremely knowledgeable. This store will be our go to for everything bike related.
Collection and great service
Employees very helpful
Great service and support.
There are a lot of items in stock, and the staff is super friendly and knowledgeable. I always have a great experience.
Marlis
Please only share my first name
My bike was tuned up extensively and rides beautifully. Also the technician helped me pick out a good seat since I wanted to replace. It was perfect. Thank you so much.
Everyone I’ve come in contact with at Jax Bike Shop is super knowledgeable and kind. They are always willing to help with a bicycle that you already own even if you don’t purchase anything from them. Their service folks are top tier and I appreciate their knowledge and guidance. Would recommend to anyone that rides.
Excellent service. Very professional.
I had two bikes packaged for interstate shipment and they were qwik, and reasonable on price.