Customer Testimonials
yuo guys are quick
Super helpful staff. Listened and had great feedback and support. We had o order our bike in. I was shocked that it was delivered and build within a few days.
I love these guys. So courteous and knowledgable. Really a gem.
Your service was excellent and extremely fast. I was able to get my rear wheel straightened and my gear change cable replaced in just an hour and a half. It was fantastic!
Great selection and excellent knowledgeable staff. They are wonderful with kids.
Good selection of bike brands and accessories along with reliable bike repair service. Very helpful and friendly employees.
Beautiful, well laid out and clean store, courteous, and knowledgeable staff. Jax was communicative and had my bike fixed on time. I’m happy to recommend this company to anybody.
I liked the service and price for my bike tune-up. I was surprised at the length of time it took between drop-off and order completion. If I was in a hurry, it would have been an issue. Nice that your business is popular enough to warrant your repair backlog.
Thoroughly explained different components of bicycle and made sure it was the right fit
They are good!
They are experts in the world of cycling. They have been servicing my bikes for years and I trust them completely.
The service was very helpful explaining his recommendations. It was difficult to get a status update since the bike was in the shop for 3 days, knowing that the crank had been ordered and arrived.
Excellent service
I was very happy with the Service for checking out my SRAM drive train. And ordering and installing the new parts.
The staff is friendly, knowledgeable, and good at problem solving.
It’s my go to store when I need something from expertise, parts and service. All Staff members always take their time to help even when I necessarily don’t purchase anything. My thanks to Nick, Braxton and sorry for not remembering the name of the other mechanic that always stop what is doing to give me advice
Overall good experience so far.
Helpful, friendly staff.
I recently visited Jax Bicycles and had David help me from the moment I walked in. I explained that I was looking for a bicycle primarily for commuting to work, and he immediately started showing me budget-friendly options that fit my needs.
David never hesitated to answer any questions I had and took the time to explain the specifications of each bike. He even asked if I wanted to test ride one and personally rode alongside me to make sure the bike felt comfortable and was the right fit.
Throughout the process, he asked about my cycling journey and genuinely seemed interested in helping me find the best option. What stood out most was that he never once tried to upsell me. Instead, he focused on finding what worked best for me, which I really appreciated.
He also informed me about a tube and tire protection offer that made sense for my commuting needs, so I decided to take advantage of it. The pricing was fair, and when I purchased accessories, he even offered to install them for me.
David maintained a positive attitude the entire time, always smiling and providing friendly, professional service. This was one of the best bike-buying experiences I’ve had, and I would highly recommend David to any of my friends or anyone looking for excellent customer service.
Thank you, David, and the Jax Bicycles team, for such a great experience.
Mechanic was very friendly, thorough, and knowledgeable. Answered all the questions that I had and the service performed on the bike was great.
Knowledge, service, friendliness
Friendly folks.
Friendly staff and good values
Service, service, service! Jeff and team were excellent.
I have been looking at emountain bikes for the last 2 years, and I just wandered into Jax thinking I would look around and see what thay had. The Trek Rail caught my eye, I liked how it looked and the Bosch motor system. It was also priced attractively. But what made the sale was your employee "John". He was so knowledable and enthusiastic about riding! He really took some time to listen to me, make suggestions and got me out on a test ride. Applying for the financing was quick and easy. Boom..Next thing I know I am the owner of a TREK! I "thought" I wouldn't be happy with anything but a Specialized because I've been following them and pricing both new and used bikes for the last 2 years without finding anything that I felt confident in or could afford! Also, some other local shops were just not very friendly to me when I would come in asking questions.. I'm an older rider and female, and it just felt like the guys were interested in talking to me. I would wander back out feeling frustrated and disappointed...and more importantly....NOT sold on a bike. Your man John made the sale with excellent customer service and attention to details...MY details... that made me feel seen and heard and encouraged. So. Guess I'm a Trek girl now! Thank You Guys!! I'm thrilled with my new bike!
Very knowledgeable and great service, keep up the good work!
I had an old Bontrager wheel with a broken freehub that I couldn't locate so I went to Jax HB and they were able to find the replacement freehub.
I like the excellent and friendly service by everyone who works there.
Great service and sales folks .. I’ve bought 3 of the wave 2.0 flyer
Love Jax customer service being a local in HB
I bought my Townie from Jeff Sisk @ Long Beach. He was patient & informative.