Customer Testimonials
Good service department
Convenience, great work, helpful people.
Braxton went above and beyond to help us to get our warranty covered in did a great job of getting our bike back quickly. They have always been very professional and helpful.
Very personable service!
Close to home, staff is very helpfull and if they don't have it, they will get it and promotes cycling with group rides
Employees were very nice and friendly!
Very friendly staff and my
Bike was serviced earlier than quoted!
Whoever the kid was who helped check me in (don’t know his name) was phenomenal. He was patient, didn’t push any sales on me, and was cognizant of other customers waiting to be served. I was impressed by this you man’s demeanor and professionalism.
Friendly and knowledgeable staff
Friendly staff and variety of products
Quick turn around for service and friendly staff. They even sent my bike back cleaner then when I dropped it off. Thanks Jax
communication, professionalism, speed
Nick went the extra mile on my bike. Got it done quickly and professionally.
Everything
Customer service is great. Cole provided a friendly greeting at the front door, and Kaden was able to expedite repairs. Excellent teamwork!
Everyone at Jax in Yorba Linda is helpful, friendly and knowledgeable. I appreciate the excellent service. Shout out to Wyatt and Nate who've helped me several times.
Outstanding customer service! The representative called me multiple times to suggest biking jerseys that fit my exact requirements. Their expert recommendations led me to add a few more items over the phone to my original online order. It felt like a true concierge experience—thank you!
They get the job well done
Customer service, friendly inviting atmosphere
Staff is always friendly amd helpful
The JAX service team is incredibly knowledgeable and prone to fixing issues "on the spot" as opposed to automatically taking the bike in for multiple days. Great responsiveness and fair pricing.
Excellent customer service.
The representatives were helpful and able to fix the bike quickly.
The person I spoke to gave me some good advice, even though I wasn’t quite understanding it after I replaced the tube I was really satisfied
Good selection and great staff. I purchased a bag online and was notified it was ready. I arrived 30 minutes early before store opening after a very long drive but was let in to pick up my bag so that I did not have to wait outside. Employees who were working and getting the store ready to open were very friendly and patiently answered all my questions. Great customer service. Other businesses need to learn from these guys. I will be back again when I need other items.
Salesman was extremely knowledgeable and helpful and low key.
Excellent service by the service techs that got my bike back on the road!
Great service
I traveled overseas with my Trek bike and the disc brakes bent a little. Called Jax and brought the bike and was out of there within 30 minutes. Great Service, great price and surely will continue to be a Jax customer. They know about bikes.
Quality