Customer Testimonials
Reliable products with helpful and nice employees!
Quick service.... Thank you Jeff and team!
Took my bike in for a repair and expected to wait a few days, but the staff checked it out and got to work immediately. I walked out 30 minutes later with the bike repaired and completely tuned up. Shockingly cheap and quick work, I'll be back to Jax.
Customer service
They got me in right away, and had the bike ready sooner than promised.
Misty was very knowledgeable and great to work with. Enjoying our bikes so far.
Knowledgeable staff, technicians, and the friendly interactions 😊
Great selection of bicycles and accessories. Very friendly and atmosphere and staff. Quality service.
Great customer service and very knowledgeable about products
Friendly and competent service staff.
The technicians addressed by flat tire in a timely manner. The cost was very reasonable.
The Staff is very helpful and patient.
I had a great experience with the staff at Jax Bicycle Center. Everyone was extremely friendly, helpful, and knowledgeable, and they took the time to help me find the right bike and the right size for me. The bike was definitely worth the wait, and after my first ride, I can honestly say I’m absolutely loving it! I’m very happy with my purchase and would highly recommend Jax Bicycle Center to anyone looking for a new bike.
good prices and good service
Staff is very knowledgeable, friendly and attentive to customer issues.
David was friendly and patient. Show me how to install bike rack. I would highly recommend Jax.
Staff is friendly and knowledgeable and competent.
Service manager Jesse is super nice and amazing!
I like that the services are readily accessible and the associates are knowledgeable, competent, and reliable regarding the products they sell. I like that if the products are not on display, the associates can promptly get the bikes and/or accessories into the store within a few days. In my opinion, everything in the store is reasonably priced.
It seems to me that the associates can fix just about anything that moves on one, two, three wheels. I appreciate that when something goes wrong on my tricycle, I can take it into the shop and get an immediate resolution, especially for leaking air in tires.
Finally, I appreciate the decor on the floor. Although there are many bikes displayed, the space is not too crowded to take a stroll viewing styles and features.
Friendly and Knowledge Staff
Friendly and knowledgeable
Great customer service, fait pricinh
I really liked the service and customer service from an emplyee named Elliot Stein. He is very friendly, able to provide me with a clear, professional and truthful opinion in choosing Jax's products. I bought a thermal cooled water bottle through his persuasion and even an extra tube that he professionally said that always keep a spare since he told me that there was a day he popped 3 of his spare tubes riding his old bike. I strongly believe this young man will succeed with his customer service skills and his persuasion to buy necessary things as he had his own experience.
This is our first time visiting this shop, and we were pleasantly surprised by their honesty and excellent customer service. The staff was incredibly knowledgeable and explained everything to us in a clear and understandable manner. We highly recommend this shop to anyone looking for a reliable and knowledgeable service provider.
JAX at Laguna Niguel carries the highest quality products and the Staff/Mechanics are even higher quality! I won’t take my cycling needs anywhere else. The store manager, Braxton, really cares about the safety of his customers.
Nice selection and the staff service was excellent. Caiden really took the time to walk us through our options and made sure our daughters found the perfect bike for their birthday.
Definitely my forever “go to” place for all things bike!
the store is very clean. while selling a lot of different products it is not cluttered or have a cramped feeling. The staff is friendly, courteous, knowledgeable about their jobs, and go about them in an expedient manner. I took my beach cruiser in for a long overdue tuneup and to purchase some accessories. Everything I needed was in stock and that my bike would be ready for pickup the next day. Picked up my bike the next day. I like shopping at JAX and have never had a bad experience there. The sales personnel explain everything thoroughly so I can make an informed decision. Even on a busy day everyone is treated with same attention to detail.
Super helpful. In and out in a flash.
Very knowledgeable and friendly staff.