Customer Testimonials
They are very nice knowledgeable and seem to have a great product
Professional advice and work
Good job fix put new tire tube quickly.
I’ve been a customer of Jax for many years and have always trusted in the Trek brand. Service has always been exactly what I needed.
Service was amazing and very honest employees
Prompt service that I know from experience will be very good
Very friendly, conscientious, honest and knowledgeable staff. They go out of their way to be helpful.
The bikes are great quality
And also great costumer service especially from Paul the nice gentleman that help me.
Always get the best advice from Jessie and Misty. They know at all.
Great service and will definitely use them again
Courteous, knowledgeable and helpful staff
Thomas is amazing. He takes the time to understand my needs, and always goes the extra mile in support and service. Best mechanic I've worked with.
Very welcoming and a great service. .
I love their customer service
Personal,knowledgeable information to help choose my next bike
Jax had a impressive variety of bicycles / accessories on the floor and was able to get me what i requested. 5 star pofessional service from Thomas for being knowlegable, patient and accomidating! Thank you
Jax is a quality store. Always clean and the staff is super helpful. It’s my go to store.
They're nice and do a great job! They did a great job finding some missing screws & bolts that we didn't know about and replaced them.
I bought in two e-bike to have tires fixed and brakes tuned up. The Huntington Beach location team went above and beyond for me. Misty and her stellar customer service had me in awe. She came to me with her bike rack to pickup my two broke down bikes, we took them to the shop, got all my bike issues fixed in a few days and even helped get my bikes back home. The other location I’ve worked with in the past would not have done that for me. I’m so thankful for for the amazing staff in HB.
High quality. Fair prices
Professional and friendly.
Great knowledge about the products.
Very thorough cleaning and lubricating. Was kept updated throughout the entire process. Service was quick and the technician/mechanic was very knowledgeable!
I’ve been a customer of the Jax Murrieta store for so long that I honestly can’t recall when I first walked through the door. From that very first visit, I was met with friendly, courteous, and knowledgeable service.
There have been countless occasions over the years when the team has gone above and beyond to provide exceptional support—not just for me, but for every customer who comes in. Their commitment to high-quality service is consistent, genuine, and something I see every time I’m in the store.
I’ve also had the privilege of sharing many miles on the road with some of the staff, and over time I’ve come to consider them friends. After numerous service visits, bike purchases, and even casual drop-ins, my respect for the team at this location has only continued to grow.
I want to extend my appreciation to Cheryl, Joseph, Craig, Andrew, Natalie, Jeff, and others whose names escape me at the moment. Thank you all for making the customer experience at Jax Murrieta truly exceptional.
Thanks, everyone!
Staff was extremely kind, professional, and willing to answer all questions asked making the whole situation feel very approachable. Great bike shop over all
Great bikes and great customer service.
Our sales Rep was awesome. Knowledgeable, patient and very accommodating. Would definitely want to work with him again.
Service manager helped me find a pair of shoes in my price range and install my cleats.
I cannot believe customer service it’s great
The service team has been awesome. This time Andrew took indy bike and they did great work. Friendly staff as well.
Jeff is Always so friendly and helpful, that is why we always go back to Jax