Customer Testimonials
I had not taken my bike in for service in a few years. I received the bike quicker than expected and when I went for a ride, it felt brand new. I appreciated them fine tuning the brakes, gears, chain, grips, and seat. Thank you!
I am an out of town visitor and had a flat tire that I was able to get fixed right away as a walk in. Staff helpful, friendly, and professional. At a good price. I will definitely be back, as we are a regular visitor to this area.
Excellent wheel dish and true service. The wheel runs true and new brake pads align perfectly. Thank you!!
Cherrie was amazing. Did great to help me out. Everyone met was extremely friendly and helpful. Would absolutely come back to the store
quality products and friendly, helpful staff
They welcomed me immediately & took my bike and placed it in a rack for repair . Another employee said he will have my tire replaced right away and I was out of there in 10 min .
Thank you !
Dave was awesome, so helpful. Thank You
Everyone working in the store super helpful and went above and beyond to help me with my purchase!
You had what I wanted. The staff was very helpful. The location was easy to get to.
Super nice and knowledgeable staff
friendly and helpful!
Great customer service.
Staff members very knowledgeable and helpful. They take the necessary time to address customer needs and follow through.
The store had good options for the products that I was looking for (bicycling gloves, an insulated water bottle, and chain oil). Shopping was quick and easy.
Service was completed in 3 hours.
Friendly and helpful staff
Great customer service
excellent customer service
We bought our bike rack and Casey was very helpful in setting it up for us. He made sure we understood everything before we left
Everyone at JAX was professional and very knowledgable. My go-to bike shop.
Got solid advice and attention in purchasing new Trek bike. Happy with the service and y purchase!
Jax offers quality service and customer care.
Great staff!
The entire staff, including Thomas, the general manager, as well as the technicians that do the work in the back… Absolutely amazing professionalism. I would highly recommend them the staff, the products and the services to anyone I know.
The team at JAX are always knowledgeable and professional. They repaired my bike while I waited.
I always feel welcome when I come in the store. Staff is very friendly and helpful.
Customer service is awesome. Thomas was very knowledgeable and friendly.
Great customer service and great machanical expertise in repairing my bike.
Thank you!
Hard working and very helpful
I stopped by Jax Irvine recently for some help with a flat tire and to have flat resistant tape installed. I spoke with Don and the mechanic on duty (I forgot his name. Both employees were extremely helpful and I soon learned were VERY knowledgeable about parts, service available, and about how to upgrade my favorite Bike. And perhaps more importantly both gentlemen never made me feel pressured or hurried. I think Jax is my new "go to" bike shop!