Customer Testimonials
awesome service ......best local bike shop in san clemente
Jason was on it! Made the process of shipping my son his bike super easy! He was helpful, thorough and really easy to work with.
Thank you!
Jason was extremely helpful when I called on the phone. He guided me through the steps to add Velocare and ensured that I could make a higher-value phone order than was usually accepted. He represented the story very well.
Great staff, good products.
Great service and very helpful staff.
Friendly and willing to help find solutions
The service reps are very friendly, knowledgeable and helpful. The store is well stocked with good quality merchandise. Prices sre fair and it's conveniently located for me.
These guys turned around my rear shock service in a couple of days. Super friendly and stayed in contact with me. I have no complaints. Well done JAX
Knowledge of staff
Super nice store.
Craig was very helpful with the custom bike I was building.
helpful, attentive, patient, didn't push me to buy something I didn't need, but will definitely come back once I need my bike serviced.
Joel and Jesse were top notch at favorably resolving my warranty claim and I appreciate their high level of customer service Thank you men, c-ya soon I'm sure
Superb customer service and great product. Thank you!
Great service.
Ve.ry professional and knowledgeable st
Very helpful and knowledgeable staff.
Mark was very knowledgeable, kind and helpful when I visited the store. I would definitely be interested in bringing in my bike to this store. Thank you.
Your, friendly prompt service is so appreciated. I'm so happy I purchased my bike at Jax.
Very helpful staff. Will recommend to friends and family.
They were very helpful throughout the whole process. Really great service and customer service. They went out of their way to help my family and I with our questions and requests.
Jax has quality bicycles and accessories. I'm very fond of the Electra brand of bicycles. I bought a 3-speed beach cruiser about 20 years ago and it has served me well. I maintain it in tippy top condition because I use it a lot and am very proud of it. I'm an overgrown kid at age 62.
I like how friendly everyone was and the depth of knowledge across the whole team.
Excellent customer service, friendly
Knowledgeable and thorough service repair staff! Bring your jacked up e bike here!
Jimmy always takes good care of me and promptly turns my bike around when I bring it in. I rode a lot and I need my bike to be in top shape!
The sales staff is very knowledgeable and low key. I like the quality of Trek bikes and that you service what you sell.
Casey was very professional and had a lot of knowledge. He treated us like royalty and was very patient especially because we did bring 3 kids in to shop for a bike. He made the process very seamless. We appreciated his kindness and expertise! He made us want to buy the bike that much more!
I believe my Sales guy was Ray (it's been a few weeks since i went). He was so friendly and helpful.
everything