Customer Testimonials
great service and team support
Jeff the general mgr was very friendly and helpful in helping us find the right brake pads for my sons bike. Great service!!
Excellent selection for any age/experience rider. High quality product. Good value. Friendly and knowledgeable staff.
Jason and team always go above and beyond to help and make sure work is done the right wat the first time around. San Clemente location is the BEST!
I've bought numerous bikes through JAX's during the last 15 years including componet upgrades. etc. They are a great bike show and do their best always to make sure they are talking care of you.
Thank you -
Steven Pino
San Clemente ,CA
Excellent service and receptive/helpful personnel.
quick, easy, and the staff was super friendly and nice!
The general manager Misty provided excellent customer service.
Repair work was done quickly and at the quoted price. No weird add-ons. Nice job!
Quick, easy, great group of people to work with.
Friendly staff provides great customer service.
Great selection. Competitive prices.
Friendly service. Reasonable prices.
Efficient and very knowledgeable!!!
I purchased JAX tire for life and this week I had a complete blow-out. They fixed it without charge per the agreement. Service was fast, the staff is very knowledgeable.
The staff are already friendly and helpful.
I recently had my hybrid street bike deep level serviced after a year and a half of riding an average of 80 miles per week. A Jax service tech, as usual, went over the bike with me explaining in detail what my bike needed. He answered all my questions. When I picked up the bike I was AMAZED. It looked like it did the day I bought it 9 years ago! Jax of Irvine has consistently performed to this level. Shifting was smooth as glass and it feels good to be back on a quality serviced ride again.
Steve Womack
Irvine
Great, friendly customer service
We needed a new bike for my 9 year old daughter. This was going to be her first "geared" bike and she was a bit nervous. Your salesperson was awesome! He tried her on a few bikes and got her set-up on the bike we'd end up purchasing. He took his time explaining how the gears worked, gave her a helmet, and then allowed her to test ride the bike. We had a great experience and my daughter's smile was priceless....thanks for the great customer service.
Great service
Jax had everything I needed when I purchased my first mountain bike. The staff was knowledgeable and took my measurements to fit me for the appropriate bike size. Jax provides great products and great customer service.
I love that you are local and I can try things out before buying, unlike internet buying.
Solid Crew
These guys know their stuff and the staff is very friendly and helpful.
Knowledgable staff. Jeff did a great job!
Fast , thoughtful recommendations re: proposed services
The staff was open and friendly. They serviced my bike with high quality and in the shortest time
I like the immediacy of support when I enter the shop, especially compared to online shops.
The people that work on your bike know their stuff and are friendly
Accurate estimate when my bike will be ready for pickup.
All the guys at the Irvine Jax are knowledgeable, helpful, overall awesome to work with. Don went above and beyond to try and get parts installed in time, and his communication and customer service is top notch. As a first time customer at Jax, Don definitely earned my loyalty for any bike related services in Orange County.
Made my bike look like a new bike