Customer Testimonials
Customer service.
Found all the parts I was looking for & received helpful advice on a future bike purchase.
Great service and professional, friendly staff.
Thank you Jax of Murrieta! I called in for a chain replacement the other day hoping that they could do me a favor. Not only did Jax replace my chain, but they also gave me sound advice on how to adjust the shifter, fine tuned my brakes, and were so personable in the process.
Always excellent service at Jax! I will always bring my bicycle here.
Patient, explained things, good service
Knowledgeable and helpful staff. Anders guided me to the best tire pump for my bike!
The employees at the Long Beach store were very helpful and knowledgeable about what derailer to use for my replacement unit on my rail five. They had it in stock so I was able to pick it up that day. Thanks a lot for your help!
If the item I'm looking for is not in stock, every effort is made to obtain one from another store or manufacturer. Turn around is usually timely.
Friendly environment for doing business.
I had a fraied brake cable about ready to break and the guys took my bike In and replaced the bad cable adj my brakes in about and hour, the service was the best and special thanks to
Jessie as he has been taken care of my needs as my bike requires. Professional men.
Very knowledgeable and helpful and personable sales person
Always great service
Friendly and expert staff (Joseph).
Convenient, friendly and the service was impeccable. Jeff made sure my granddaughter left with her bike safe and ready
to ride. Installing her training wheels on and insuring all parts of the bike was safe gave me the confidence I needed as her grandmother to take her out and let her be a kid with no worries.
Thanks Jeff
I had a great experience shopping for a new bike after more than 10 years.
Paul at Jax Long Beach assisted me as I came in seeking to purchase bike. He took me on bike rides to experience several bikes. He answered all my questions about bikes, seats, kickstands, etc. Thus, I purchased a bike, an upgraded seat, and a kickstand.
Thank you!
Service department was very helpful and answered all my questions.
Quick, and we'll done service helpful
Been going here for years. Always have we we are looking for and great service!
The general manager on Sunday was extremely helpful. He figured out that the brakes on my son's bike were not malfunctioning. We purchased a few items while we were there. Thank you.
The service is amazing. The people there are very knowledgeable and willing to help. Brought my bike in before a race and they help me fix some of the issues. I would recommend this place.
The salesperson was very helpful in picking an e-bike that met my requirements.
Great job, quick and not too expensive. Thank you!
Jason very professionally managed my repair, and Andrew did an excellent service as the mechanic. Very satisfied with the service.
Jax Bicycles in Irvine is the best bike store I have ever shopped in, and at my age I have shopped in a lot of them!
David is the Manager and he cares about the team and customers.
The guys in the front of the store greet every customer as they come in with a friendly smile and welcome while asking “how can we help”?
The service team is the best! Don is ready to check out your bike and see what it needs.
Clay is dedicated to each customer and getting their bike back on the road.
I will ride over 9,500 this year and I appreciate all of them!
great service!
The store is amazing with all the bike, equipment and service selections.
Everything!
Professional - friendly - helpful.
The staff is friendly, experienced and very helpful. They are your company's greatest asset and main ingredient to your success.