Customer Testimonials
I walked in there on a Sunday afternoon with my bike in needs of a pedal change, not sure they had a tech on hand. Not only did they have one tech, they had three and one took care of my needs immediately. Their fee for the service was very reasonable, I though and it was done in 10 minutes. As a courtesy, they inflated the tires, but the back one popped, due to an old tube, most likely. So Immediately, they offered to replace the tube and tire with no labor charge. I said, yes of course and the whole got done in a few minutes. What a deal, great customer service! Jax Bicycle Center, Highly recommended!
Misty was so knowledgeable and worked with me to make me feel very comfortable to purchase my bike. She went on a ride through the neighborhood with me and made all the adjustments so that my seat and handle bars were perfect for me. It was a wonderful birthday present amd she made me feel very special. I feel
like my bike and me are in good hands.
Service employees are friendly & knowledgeable, I came in for air in my tires and some new handle bars grips
Wyatt H. Went above and beyond helping me find the bike I wanted. Thank you so much for everything
Very knowledgeable staff.
You were able to order parts that I saw online and I could support a local business. The person checking my bike (Anders) was also helpful and knowledgeable about bike mechanics.
Very nice
The service was outstanding and prompt. The price much lower than we expected. We highly recommend Jax
Jax technicians do an excellent job of explaining how to take care of your bike and also provide great maintenance and repair services when needed.
Just a good place to buy a bike nice staff
The employees were extremely helpful and patient. They answered all my questions.
Good service
They were very friendly. Bike were ready when I show up
The staff are very friendly and knowledgeable. They answered all my questions and gave me great recommendations.
Tubes tires and a chain
Staff very helpful/took time to explain the differences between two trek bikes Im thinking about purchading.
Service was fast , they new what I needed and had it in stock
I have been going to Rock and Road for years. Generally, competent but not real friendly.
Jax is competent, friendly and a pleasure to work with. I had two e-bikes serviced plus purchased two new tires. They were helpful, understanding and efficient.
Who could ask for more?
Terry F.
I just had two bikes serviced at Jax Bicycle Center in San Clemente and the service was timely, friendly and professional. I would recommend this shop for everyone looking for a bike shop!
Great store. Always has a helpful staff and clean store.
I went in for a donation for my nonprofit. Thanks JAX for your support and generosity.
The service department is friendly , knowledgeable and the work is always complete on time. The crew there are sportsmen and real riders so relatable to my needs.
Excellent and friendly service above and beyond expectations!.
Service was great! So friendly and knowledgeable.
Thank you!
Great friendly customer service from Joesph in Laguna Niguel. 👍
I like your responsiveness and professionalism
Good selection. Unfortunate to hear the VeloCare service plan we purchased for $260 on two bikes is "on hold."
Service was excellent
Jose is absolutely the best! I haven't experienced great customer service like this in a while and I want to call it out, thank you so much for all your help with my neice's bike. Thank you so so much Jose!!
Great service!!
All of it thank you!!