Customer Testimonials
Quality products and friendly, knowledgable service.
Great repair work and a very friendly staff!
Very good service and customer care.
The job was done immediately and was of high quality, as always. Thank you.
Johnny was extremely knowledgeable and sold me a great FX 3 Disc bike!
Very kind and informative
The guys in the the San Clemente store are the best! Top drawer, service and helpfulness
It was a great service. Everyone was kind, the service was quick and accurate.
Staff are friendly, knowledgeable!
Good Sevice and selection
The people communicate very well.
The availability of what I needed, and the enthusiastic and welcoming service of most of the team members,
I had my bike given a full service. It was completed the next day and was a great job. The technician was very knowledgeable and courteous
Professional, competent and courteous. The only criticism I have is it’s a bit expensive.
Jax Laguna Niguel is a reliable bike shop for many of my cycling needs. The staff are always very friendly and courteous. If they don’t have an item I want they’ll order it for me. I really appreciate that. I don’t care to conduct business online so Jax really aligns nicely with the way I like to shop. Thank-you! 👍
Attendants were friendly and very knowledgeable. My transaction was quick and efficient.
The people who work there are helpful and efficient.
My bike was tuned up just right with no need for additional adjustments and it was ready for pickup sooner than promised.
Plus, I just really like having a good bicycle store in town to which I can take my bikes, talk to friendly and knowledgeable people, and have maintenance and repairs done by competent pros. No hard sell or upsell on anything; just straight answers, good work, and excellent service. That is why I'll keep coming back.
Prompt friendly service. Answered my questions without making me feel like I’m clueless.
They did 2 bike time-ups and did a great job!
Outstanding customer service.
Great store and such friendly helpful staff!
Professional,on-time,and friendly.
Excellent customer service, knowledgeable staff
The staff are friendly and go out of their way to be helpful. They are straightforward with information. Of course, It’s all for nothing if the bikes weren’t good, but my experience with Trek bikes has been excellent.
I can always count on Jax for the best service and advice. I’m so lucky they have my back.
I’ve shopped at Jacks for close to 20 years now. They sell quality bikes and their service is great. The staff is knowledgable and professional . Great bike shop.
Great company, great service
Great team!
Nice, helpful and friendly staff.