Customer Testimonials
Staff is knowledgeable, quick and friendly. Great service always!!
Jax always is helpful with bicycle needs. Their flat pack really helped me when I needed a flat fixed. Good quality products and great service with bike tune ups. Very helpful with suggestions to help me keep my bike in good shape. Best of all friendly service!
Jerrie Diaz
All of the sales personnel-technicians I dealt with at the Long Beach store were friendly, courteous, and knowledgeable about their jobs. I was helped the moment I entered the store. All of my questions were answered in a prompt manner. I am a satisfied customer with the purchases of a bicycle & rack for my vehicle
Great customer service, very knowledgeable staff
Excellent Customer Service
Everyone was extremely helpful and friendly.
Listened to what I was looking for and found several options for me. Experience was fantastic!
Your staff is very professional and customer friendly.
Great service, very helpful and knowledgeable employees.
Good service and job done quickly.
The sales staff was extremely helpful. I dealt with several and all were good. Johnny was exceptional.
Very friendly and informative
Great customer service. Thank you.
Jesse serviced my bike and explained very thoroughly everything which was very nice for him to take the time to do that. Then the next day I ended up buying an e-bike he helped me with that as well along with Misty and they both were just very helpful very knowledgeable very kind. Seems like they go above and beyond to help their customers which is wonderful and rare these days.
Knowledgeable Staff. Friendly, no sales pressure
Very honest and trustworthy!
Lady employee recognized I needed hp and took care of my purchase and my questions regarding friend's application for employment. So polite and attentive. She would be good in any place of business.
Great customer service!
I appreciate the cordial manner of the staff and their level of knowledge about the products sold at the store.
Staff is always timely, friendly & knowledgeable
Excellent product and great service!
Misty is awesome! So helpful and very nice to talk with.
Great service and good amount of stock in parts
Great customer service. Very clean store and lots of cool bikes!
Got the job done quickly, cleaned the bike up and everything is working as it should now.
Team at Jax Laguna has the best bike shop team in SoCal. Customer service is on point and everyone is incredibly knowledgeable about the product.
Jeff was very helpful with picking out a gift for my sister and took the time to go over any possible options and inform me of information I needed to gather to make a decision on more specific product. No pestering. Just very respectful.
Excellent products and helpful service.
I like that purchasing a product from Jax - pretty much - guarantees support. I like that - if Jax doesn’t have a product on the floor…they can get access to it. Regarding services: I appreciate that associates (along with Sherrie) work together & collaborate to make (biking) dreams come true. I am a Kentucky resident who contacted Jax (about 2-years ago) - on the phone - long distance …to purchase a bike for my granddaughter. Since that fateful day, I have never been disappointed. With eternal gratitude, I have spent boo-coo’s of dollars & cents making various purchases at Jax.
Bicycle repair service was excellent
Everyone was really nice, and they were able to help me pick the chain I needed.