Customer Testimonials
The staff was very welcoming. Customer service experts. The turn around time for my repair was less than 24hrs
Your staff was super professional and helpful. My old bike works well thanks to the service I received. I think it will last another 20 years now.
I was able to speak with a tech right away. I had an issue with a tire on a bike I bought from Jax about 9 months ago. He fixed the problem immediately and was very fair about warranty coverage. I’m a regular customer and would never consider going elsewhere. Keep up the great work in an era when exceptional customer service is very rare.
It was super easy and staff was excellent very helpful and friendly
Great suggestions and service. Could have upsold me but didn’t!
Local bike shop that provides excellent service at fair prices. Also the staff is knowledgeable and courteous. I take all my bikes in for service and always happy.
Nick did a great job helping me and getting my bike fix. I would come back again to Jax Bicycle.
Terrific customer service! Quick reliable service, parts are always available for my bike, and a very professional staff! Keep it up!
Misty did an excellent job helping me pick out my new bicycle :)
The service was perfect - efficient and the staff was knowledgeable and kind. What more could you ask for?
Jose was freakin amazing! He went above and beyond to help my wife and I to figure out the start and finish to installing a hitch, bike rack, and getting our bikes tuned up for our trip. We kind of left everything at the last minute, but Jose helped up plan each day of when to get each part installed and when we could bring the bikes in. He was super quick, but thoughtful when we had to leave for our trip. I cannot recommend him more and definitely think he should be lined up for a promotion there. Thanks Jose!
They are usually in stock
Kind service. Good prices.
I needed advice on how to change a bike tire and these guys gave me the info I needed -- free of charge! They also helped me find the right parts I needed to fill my Peska tire valve.
Helpful service
Both men I talked to were nice and helpful, they knew the parts I was looking for
I like the brands of merchandise the store carries
Dear Jax Bicycle Center Team,
I am writing to express my sincere appreciation for the outstanding service provided by William at your store. During my recent visit, William’s professionalism, expertise, and friendly demeanor made my experience truly exceptional.
From the moment I walked in, William greeted me with a warm smile and promptly offered assistance. His extensive knowledge about bicycles and accessories was evident as he patiently answered all my questions and provided valuable recommendations tailored to my needs. William’s dedication to ensuring customer satisfaction was clear, and he went above and beyond to make sure I found the perfect bike.
What impressed me the most was William’s attention to detail and willingness to take the time to explain the features and benefits of different models. His passion for cycling and commitment to helping customers was truly inspiring. Thanks to William, I left the store feeling confident and excited about my purchase.
I believe that exceptional employees like William deserve recognition for their hard work and dedication. He is a true asset to Jax Bicycle Center, and I will certainly be recommending your store to friends and family based on this positive experience.
Thank you once again for the excellent service. I look forward to visiting Jax Bicycle Center again in the future.
Sincerely,
Greg Margosian
Anders helped us to select 2 bikes to purchase. He was clear and helpful and the pick up was easy.
The Trek Madone is incredible, so is James at Yorba Linda.
Great service!
David was super helpful and informative.
Went in to repair a flat on my son’s bike. We had purchased the lifetime flat package for his bike at initial purchase. The service went very quickly and the representatives were helpful. I was in and out of the shop within 10 minutes.
It was my first time in the shop as my kid's bike had its first flat tire. Craig helped me get the bike out of my car and determined it needed a new tube.
He did a whole inspection of the bike and included my son in every step of the process. It was very educational for him and he loved helping out!! Craig also carried the bike out to my car and loaded it back up.
I'd definitely recommend Jax to anyone looking for great, friendly service. Ask for Craig, he was awesome!
Great customer service, quality products.
Awesome
Ryder was amazing! Great knowledge and customer service. Will be back.
Super friendly people, straightforward advice, quick and good service.
Great service work as always. A great team that gets the job done right and quickly at a fair price.
The crew at Laguna Niguel is fantastic!
Super helpful technicians! Giving really good advice on best options to fix/upgrade bike parts while saving money… shout-out Don!