Customer Testimonials
Jessie was extremely helpful.
Great experience, great team. Misty, Manny, Konstantin and Jesse were extremely helpful when I went to buy my FX Sport 6. They let me test ride multiple bikes, pointed out features and differences, installed the accessories after I bought, and took their time answering my questions.
Best experience ever
Local location. Misty was good at helping me find the right bike at the cost where I was comfortable.
Customer experience isn’t just important to me—it’s my profession. That means I notice every detail when interacting with a brand, and I take it very seriously.
Your Laguna Niguel team is crushing it. My wife and I just picked up new bikes, and throughout the process, we had the pleasure of working with Johnny, Braxton, and Charlie. Each of them was incredibly helpful, personable, and genuinely great to deal with.
Johnny, in particular, is the epitome of a great salesperson—deeply knowledgeable and enthusiastic, yet never pushy. His energy is contagious.
This is my first Trek after making the switch from Specialized, and while the product itself is paramount, the brand experience is a close second. I visited the Specialized store in Costa Mesa during my consideration journey, and the difference in experience was night and day.
Keep up the amazing work—you have a team that not only loves cycling but also has a customer-first mindset.
Misty the general manager & Jessie the service manager helped me to choose the right bike & the accessories to be adjusted for my level & comfort with no waste of time & energy.
Great selection. Knowledgeable, friendly assistance. Good-looking shop.
easy affordable upgrade no pressure easy sale and personal tech advice all from a gift card? Great not just OK! I am pleased.
Quick service, clear, communication, help my specific problem without pushing up selling. All around it’s always a great experience with your team.
Variety of available products, service is great, communication
Friendly staff
Good service friendly people
Best local bike shop I've found. Friendly helpful service with very fair pricing. Thank you for keeping both my regular bike and E-bike in top shape for my adventures.
Sevice
Great service on the bike
The staff at every location I have been to are very helpful.
Service is excellent….
Well, price is a little high
Good experience with customer service. Braxton was very helpful
I was looking for a California cycling jersey. I found one I liked at Jax. Very comfortable.
Efficient and helpful.
Don and his team went above and beyond in helping to repair my 2012 Madone 6.2. Due to the age of the bike, a front chain ring wasn’t readily available. Don searched the internet and was able to locate a replacement. The repairs were done quickly and professionally and at a reasonable price. I am extremely happy with the results! Highly recommend Jax Bicycle Center-Irvine.
Great service, timely and intake process was really nice and the service manager took the time to answer all my questions with clear explanations.
Joseph and everyone else at Jax bikes will get you dialed in!
Unbelievable service. I bought a used bike and took it in to get it looked at and brakes fixed. They weren’t upset that I didn’t buy a bike from their shop and graciously looked over everything and got the bike riding like new. Awesome people all around. Really appreciate their help and joy for riding.
friendly and professional staff
Great care and very educated technicians. The price is very respectable for the service they provide. Wish you had a location in Downtown Long Beach.
I have had my bike in for service a couple of times for different areas that needed attention. Each time I was greeted with a welcome, a explanation of the problem, cost and date the bike will be ready! Great job Jax!
Staff were very friendly, helpful, and great at what they do. My bike is back in tip-top shape following the tune-up. Just had a great ride and the bike works perfectly!
Guys at the store were super friendly and patient. Answered all ky questions and let me make my own choices withoit pressure.
Despite the lack of tracking system for their orders? Ii received a call for my product arrivals