Customer Testimonials
Popped in as I am looking to upgrade to a new road bike (I'm currently riding a Cannondale Supersix Evo). I never thought I'd have an interest in a Trek but I did my research & knew exactly what I wanted to test out. Johnny was extremely knowledgeable, attentive, helpful & took great care of me! He educated me & watched my every move when test riding to ensure the size & fit were right.
I've been shopping at & going to Jax for maintenance close to a decade now (primarily HB & Anaheim) & have never been let down, Johnny's definitely upholding their reputation!
I'm not gonna lie, I have this weird sentimental relationship with Cannondales. I thought I was dead set on upgrading to a newer one at another shop but I left Jax this afternoon putting a deposit down on a Trek & couldn't be happier!
I'll update my review after I pick my bike up in a few weeks! Thanks Johnny, you're the man!
great service from check in to check out,
very thorough explanation of what was needed to repair my bike and why.
very satisfied with the service.
Excellent service. Thank you very much.
Big Trek fan. Good managers in San Clemente (Jason)
service center is very helpful.
service was great and every accessory i wanted, jax carried it.
My bike brakes needed work and Jax team provided a timely and impeccable service. I will be back for sure.
The staffs were very kind and picking up the ordered part was a breeze. I would love to visit them again.
Fairly priced services and products. Staff was very kind and helpful. Great experience for my first time visiting Jax Bicycle Center.
Professional and expert technicians
Excellent quality and service.
Well done!
Friendly staff!
Great location
Followed through on fixing old bikes. Professional mechanics not kids
Amazing service! Jesse the manager was awesome in getting my bike going!
The service
My first time visiting Jax.
I used to buy bikes and associated stuff when it was Bud's. But that was decades ago. Anyway, great service and good conversation with the guy working there.
Recommended!
I always get helped quickly by someone who knows more about the best part or solution for my problem. These folks ride what they offer.
Friendly, knowledgeable, excellent service, reasonable pricing.
Anders was very helpful! The staff is very friendly and effecient.
Good service, nice people.
The customer service was amazing! I was greeted when I walked in the door. Mitchell helped me find what I was looking for and even noticed it was on sale online. He was great in answering all my questions. I will definitely be back for a tune up and advice.
Personal attention and customer service.
Friendly, knowledgeable staff in both sales and service.
Had my bike serviced and they stayed in communication with me during the process. Repaired my bike, ordered new tires, replaced my tape, gave a tune up, the returned the bike cleaner than when I dropped if off. They were friendly and knowledgeable of products and materials. I was even invited to attend a group ride and it was great!
GREAT staff!
Did a great job changing tube on mountain bike for reasonable price and fast service.
Nice, helpful and friendly staff.
Quality products and friendly, knowledgable service.
One of the best businesses I've ever dealt with in my life--and I am old. Friendly knowledgeable experts who all care. And are all cyclists. Be sure to join their groups rides during the week and on weekends!