Customer Testimonials
High end products so they cost more but seem to be worth it
Products are products. We test them, we like them, then we don’t like them. I may be naive, but you probably know this and tolerate it.
However, knowledge and service is special. If it’s there, I usually will continue going to knowledgeable people who fix the (bike) problem— cuz that’s what I’m looking for!
And Jax fixes bike problems. Thankfully, because I can continue to ride.
We brought our 3-year-old son in to find a suitable helmet for him. The gentleman (sorry we didn't catch his name) was extremely helpful and found the perfect helmet for our son. Our son even said, "the man is being so nice to me!"
Very friendly and professional customer service.
Quality quality products at reasonable prices.
A strong brand with a long time history, which makes you feel comfortable to make the purchase.
Good selection of items and high in quality.
Fast and great service
I was helped out by Wyatt. Very informative and helpful. Even though I know nothing about bikes he explained everything clearly and told me what I should I expect from this service. Thank you!
I like the quality of the repair and maintenance work that was done by the staff.
Appreciate all the help from Thomas as well as the rest of the staff. Very accommodating.
Thomas and the staff at Jax ensure you feel like a VIP with consistent concierge service every visit.
The gent, probably the manager, who helped me yesterday was very good
Purchased a bicycle basket to use on my handicap scooter the owner took my scooter out of my car and and tried it on but didn’t fit properly so he took it into his store and bent the bracelet to fit reloaded back into the car for me and I’m a happy customer.
You had what I needed. My wife bought me a seat cover for my Exercycle, for Christmas - it was too small.
You accepted my trade in for the larger one ( it fits perfectly ) even without the receipt. With a smile.
Great attitude, great service.
excellent service, very helpful . not found much anymore
The staff is very helpful, friendly, and knowledgeable about products.
Completely professional Bike Shop that brought my 20-year-old trek back from the dead.
Jesse and Sebastian were amazing and explained things in great detail. When I got my bike back, it looked better than it did when it was brand new and rode even better.
Continual great service from the team at Jax. Highly recommend them.
Customer service
The working staff are always nice and knowledgeable about what needs to be done to my bike and they get it done in the proper time. Thank you for always being there for me. First name removed
Good service and knowledgeable staff. Great selection of bikes and very convenient to get my repairs and parts at a local shop in HB.
Friendly and responsive staff, excellent service. Highly recommend.
Super friendly, helpful, professional inefficient. Loved the recommendations on extra bike trails. I should try with my son.
Service was friendly and helpful
The customer service on every single level was incredible. Jax is a bit further than other shops around me but willing to travel for this kind of service.
Jessie and Misty are the best
I have been to Jax's numerous times for work done and products purchased. Always have been exceptionally helpful and curteous to both myself and my wife. We just purchased new helmets for our granddaughters and had to actually bring them back to get different sizes fore both of them. The return process was super, and had to wait for the new ones to come in, they sent me a text a couple of days later to let me know they were in store. Thanks guys.
Staff are very knowledgeable and greet and acknowledge you as soon as you walk through their ship doors.
Wyatt was knowledgeable about cycling and gave me some great suggestions. He showed as much excitement about my new bicycle as I was feeling.
Misty is very knowledgeable and nice. As is everyone in the store; always ready to help and answer questions.
Everyone working was polite and helpful. Service was quick and will definitely be back in the future.