Customer Testimonials
Staff are friendly and knowledgable when asking for advice and the shop is relatively close to home.
Friendly helpful staff
Attention to detail is amazing. Also their ability to walk/talk through the technical side of the bike, components, etc to noobies. Very welcoming whether you are experienced or not.
professional pleasant reasonable
Always a pleasure to deal with the folks here. I’ve bought too many bikes from them and they have always given me great service.
Friendly service, knowledgeable professionals
Quick, friendly and easy to work with
Joe - Aliso Viejo provided great service. Bought a new Trek recently and have been getting old Stumpjumper maintenance service for years.
Your products are top of the line and your repair people are even better.
Knowledgeable staff, good selection of products.
I bought a bike from you two years ago and purchased the lifetime flat repair. I am extremely happy with the bike however somehow got a flat. Brought the bike in and it was no problem to get the flat repaired. In fact Jacob repaired it in no time. what a delightful human he is. Happy, competent just a great experience. I was apprehensive whether the "lifetime" repair would be valid or not, it was, the whole process was simple and easy. Great experience
Friendly and very helpful staff made for a easy visit and I got everything I needed :)
My fiance and I came to buy two helmets for electric bikes and the staff was very helpful in explaining the difference and safety features in the different helmets.
Service was top notch, and quality work at a fair price.
Prompt, courteous service.
Product is bar none, Trek. Cannot go wrong with this well known brand name and highly respected.
Throughout the entire process, Paul has been our go to contact. His complete product and cycling knowledge, helpfulness, patience and phenomenal professionalism was definitely appreciated. Made the drive from Santa Fe Springs to north Long Beach worth the drive.
We look forward in continuing our friendship with Paul and JAX Bicycles for some time to come
Thank you so much Jax Bicycles, my son is completely satisfied on his first big purchase of Domane AL2 GEN4 in Matte Black.
Kindest regards,
John Cardenas
Always friendly and great service. Thank you
People are very nice and competent
Johnny was extremely helpful and knowledgeable.
Super friendly staff! Had great recommendations on some part upgrades and had all the maintenance done in the estimated timeframe. Pretty reasonable pricing.
The staff are so friendly and helpful and they answered all my questions and they are knowledgeable about the bikes.
Jalen was patient, knowledgeable, and very helpful during my entire shopping experience purchasing a new bike.
Fantastic service!!
Quality bikes, stand behind their products. Service after the sale is great.
Fantastic service when purchasing my bike.
Great and friendly customer service. Jimmy and Eddie have provided the repairs and maintenance to the Electra electric bikes we purchased from Jax. They return phone calls on a timely basis.
Jacob was lovely. I'm a novice at biking and a petite woman, and he could have easily decided to try and intimidate me into buying unnecessary products. I've had this happen to me at other bike shops. Instead, he was thoughtful in his diagnosis of what was happening with my bike, patient in explaining what he was doing, and made your shop look great. I'll be a repeat customer because of my positive experience this week.
Great location, great employees, knowledgeable and helpful in answering questions and providing great input for all things bicycle.
Awesome crew!!
Nathan was very helpful and was able to help me find the ideal helmet.