Customer Testimonials
Excellent service from Colin!
NICK. He was awesome. Best customer service I have had at Jax's. He was enthusiastic and knew exactly what I needed. My bike is great.
Friendly customer service.
After 20+ years of exceptional service I’m fortunate Jack’s is in our Neighborhood .
Used to come here as a kid. Now that I’m adult, it’s really nice to know that the service hasn’t faltered and that the customer seevice is one of the best.
Knowledgeable, friendly, prompt, high-quality service.
Service / repair is honest and prompt. Bought my new Trek road bike from Jax - love it!
At your Irvine store, both Don and Clay were outstanding at diagnosing and repairing by Trek bike. Both gentlemen are truly customer service oriented!
Good service with helpful staff that generously provide helpful advice.
Well you were a little low on stock but that's not really a big deal.
I would recommend pretty much anyone to come to your store.
I receive the kind of service from Jax Irvine that is almost undeserving. I don’t spend large amounts of money here, in fact I have a China built bike and I am treated like a king. There is no other place I would take my bike, EVER.
Great staff. Helpful friendly and know there stuff.
Very knowledgeable staff. Friendly employees and bike was ready when promised
The commitment and follow through by the owner and his son. I am very excited to be working with Jax Bicycles and look forward to the future.
The staff went above and beyond. They were kind, friendly and professional. They double checked their work and made sure I walked out with a fully functioning bike.
Service was fantastic. Brought my bike in for a flat tire repair and they adjusted my derailer and my brakes!!! SO NICE!!
Keep up the Great Work !!
It was easy to drop of my bike which needed repairs and I opted for a overall tune up for only a little more money. Bike was ready a few days later as promised.
You had what I needed, and your staff was very helpful.
Fantastic customer service, very friendly and helpful.
You are honest
The goat
Location and speed of repair
Great service!
You guys are kind, helpful, and fast!
Great service from Jon
Customer service was very good.
Very friendly and helpful staff with great expertise. Wonderful selection of bikes and accessories.
I know that your shop has been there a long time and it was my first time in the shop so I look forward to shopping there more.
The service is quick, efficient and friendly. I was completely satisfied with all aspects of my visit.