based on 4839 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Monty was great. He spent extra effort to track down the bike I wanted and to make arrangements to get ahold of it so I could buy it. He was also very helpful in set up.
The people in the repair shop are always very helpful and generally everybody in the store is friendly and approachable.
Attentive, knowledgeable and professional sales personnel!
stock and service
Fast service
Wilber respired my wheels in 24 hours, and gave me great recommendations
Thanks
Harry
Knowledgeable staff, good service, great bikes! I’ve been a Helen’s customer since 1986.
Variety. Large selection. Friendly staff.
Absolutely stellar service - thank you!
Always friendly, kind, and do a great job.
The customer service I received from the repair shop was excellent. I noticed I needed additional repairs after a tune up. They charged me only for parts and did the additional labor at no extra cost. in fact, the bike had to go back a third to get it behaving how I liked it, and they were not happy until I was happy.
I didn’t feel like I was overcharged. It was great that they just did what needed to be done to get my bike working again vs try to upsell me on things. Greatly appreciated!
Helen's is a wonderful bike shop with excellent prices, service and staff. A+ highly recommend.
Great selection of products. Great people. Great service.
The staff have always been so nice, especially the repair shop people.
They repair my bikes all the time.
Your repair dept is the best! Freddie and Chris are my guys and I never have to wait. I mean really awesome. In all the years I've been a customer at Helen's, I have always had the best experience with the repair dept. And Mike D, always a good get it done kind of guy! Much appreciated!
I have been a customer for over 30 years. Everyone working there are great, specially Monty.
Brought in a bike after a sandy day with concerns over crunchy noise. The technician said that since this doesn't fall under the one free year of service, but it's still a new bike that I bought from Helen's he would charge me half of the service cost.
Came to pick the bike up on Sunday to find out it got a complete drivetrain service (which I didn't ask for, it only needed a wash and relube which I've had done at Helen's before without an issue) and the price will be $80.
After I asked another technician the price for drivetrain cleaning it turned out it's in fact $65 and not $80. The technician also mentioned that in cases like this Helens might charge half the price but when I later asked if I can pay half of $65 he said I cannot.
Overall a very confusing and shady situation, I feel like I was duped into a service which I didn't need—my bike was clean and the only issue was sand in chain and cassette. Then I for some reason was expected to pay $80 which isn't even the price for this service. And then Helen's refused to honor the 50% offer that two (!) technicians mentioned. Top all that with a rather passive aggressive serviceman and I don't think I'll be coming back to Helens, sorry guys. I tried my best to love you but this ain't right.
The score is 3/10 because the drivetrain cleaning was done well even though I didn't ask for it.
Great people, great service, always helpful
Excellent service, Thank you.
Friendly and knowledgeable service.
Very knowledgeable and personable employees. Assembled the bike prior to my arrival and were very helpful in answering my questions as well as describing the services I would get through buying from them. Definitely will be recommending to friends and taking all of my business there. Thanks a million.
When purchasing two bicycles and accessories at over $1,600 cost, don’t charge the customer for a simple rear bike rack installation.
Helens store have great prices, and the best quality items!!
Everything was very good and professional about you guys working on my bike so far things went well thank you for everything 🙏👍✋Richard.
Your mechanics
Very mindful of costs in a helpful way.
Massive variety of quality bikes, parts, accessories, apparel, etc. Extremely knowledgeable and friendly staff.
The service department at Helen’s and all of there staff are wonderful. They are professional, knowledgeable and patient. Last time, I even came a few minutes after closing and they still helped me get my bike. They are the best in class!
Kenny Christmas
Great, professional service. All of the staff really know what they’re talking about.
Picked up my bike and when i got it home i found that one part of the requested repair component had not happened and the old part was still on the bike. Also front wheel now wobbles because interior bolt was not properly tightened. Doesn't seem like bike was tested after repairs or these errors would have been noticed and addressed. Definitely disappointing.
Great!