based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone at the store is friendly and knowledgeable
I just LOVE you guys! Everyone in the shop, from my buddy Scott, to Leo, asst technicians to sales staff, all make me feel special when I walk into the store! When you're able, you handle my situation right away! You've supported me with my Ride Across America in 2021. Your expertise on all things mechanical, technical and electronical are second to none!!! I've purchased all of my Trek bikes from you guys, as far back as 2012 and they still serve me well and you're there when I need you! Thank you for all that you do!!
Great customer service! Frank was amazing! The bike he helped me choose was really the best fit for me. I love it! Thank you all!
Great customer service
My experience was excellent as a result of Josh's knowledge and guidance. He explained the differences in the bikes extremely well, and his recommendation was spot on. My son ended up with the perfect bike for his needs.
I must say, I've been coming to Helen's for twenty years. Started out with LATri Club, then LaGrange, and Scott and the guys at the Marina location have always been the best. They remember my name and knew me as someone who always tipped the mechanics, even if I had to return to the store another time just to be sure they got one.
It seems I've been coming to the Santa Monica store just as long and not one person there knows my name. Not one. I know Monty better than others, and I know he knows me by face, but I feel like I also know Brady, Josh, Cameron, Gil and a few others well enough that they should recognize me as well. Nope. I've been tipping the guys in the shop consistently for those 20 years as well, but I stopped going to Santa Monica prior to the pandemic because they didn't seem to know who I am, nor did the floor guys.
I feel like my loyalty to Helen's is pretty solid and that I don't require much, but I ride a lot, certainly enough to be taken seriously when I go there. I was a huge fan of Adventure 16 too, but when it went away it didn't surprise me because again, twenty years of loyalty and only one guy knew who I was. I don't tend to buy stuff from the internet if I can avoid it, and I want to buy more from Helen's, but part of the experience there is affected by this. My suggestion would be that they make more of an effort to track who the regulars are, or at least the guys who don't use other bike shops no matter what. That's me, and even though I don't think I hold it against your staff, I wish I wasn't starting over every time I walk into the store.
Great service and helpful on the phone
I wanted to buy a Garmin. The gentleman took his time to explain the features.
Thank you.
The salesman was friendly and allowed me to spend time test riding the bike and there was a great variety to choose from, although I was pretty sure what I was looking for. He was knowledgable and helpful. I also had some concerns about some of the components but Mike was able to address those concerns and overall I am happy with my purchase.
Great bike selection and excellent service! Seth was very helpful in our experience! Won’t be going anywhere else for my bicycle needs.
I was in LA for the Porsche Event few weeks ago and walked in to the Manhattan Beach location store where I was greeted by Seth who asked if I needed assistance. I asked what I was looking for and he told me they have what I want at the Santa Monica Location. I told him what I wanted and he should ring up the Bike so he can get the commission but he said to me, not to worry about that. Go see it and take it for a spin. He wanted me to make sure I was getting the right one for me. 1 hour later I walked in and was greeted by Monty and he was awesome. In 10
Min I was on my way back to my state and had the bike shipped to me. It was a great Experience.
Thank you
Expensive!!!
Erick Rodas is a great mechanic and I enjoy working with him on getting the most out of my bike.
The team at Helen's was very helpful and took immediate care of my bicycle service needs.
Great Service, Excellent Sales, hard to beat selection
Friendly staff. They have supported AIDS Life Cycle Cycle for decades.
Helen's always has the gear I need and excellent service. I've been shopping at the Santa Monica location for 10+ years and it's always positive.
Expert staff that are very knowledgeable and super friendly. The correct gear in stock and so much eye candy to take in.
Great selection of bikes and accessories. Very friendly and helpful staff. I love this place.
Professional and friendly service. Highly recommend Helen's.
Monte & The manager has been a joy to work with as they are super helpful in regards to your biking needs. The service dept also does a fantastic job servicing the bike timely
Ed is the consummate professional and gets me back on the road ASAP. Thank you 🙏 as always
Quick work. So far seemingly good work. Good communication.
Lower prices
Came in with an unexpected flat tire on my bike ride and they fixed it immediately! I appreciate the friendly and prompt service from the crew working there!
Love Colnago!! And, definitely want the new Trek domane hp+7 ebike!
Friendly, knowledgeable, efficient staff. Excellent selection of merchandise, too.
Excellent bike and great customer service. Everyone was very polite and help me with all my needs.
Staff are superb
I. Martin always provides great customer care! I called the shop to let them know that I was looking for a women's hybrid bike, and when I arrived, Eduardo had already selected bikes for me to try out. He was incredibly patient and knowledgeable, and outfitted me with everything I needed. This experience was consistent with every interaction I have had at the shop. Superb service with a high quality product. Thank you!