Helen's Cycles
2501 Broadway
Santa Monica
CA 90404
United States

Average rating: 9.5 out of 10 based on 1660 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2023 — Rated 10 out of 10 by Peter Evans Helen's Cycles Santa Monica
What do you like about our products and services?

Everything - great staff - great product selection - great service!
Report a concern   October 6, 2023 — Rated 10 out of 10 by G.H. Helen's Cycles Santa Monica
What do you like about our products and services?

Good variety, and extensive stock of items that I would be tempted to buy.
Friendly staff, and efficient mechanics.
Report a concern   October 6, 2023 — Rated 10 out of 10 by D.T. Helen's Cycles Santa Monica
What do you like about our products and services?

Very knowledgeable staff and fast service. I liked the new paddle ball section - Scott may have me playing because of his enthusiasm and sharing spots where a beginner can play - thank you.

Report a concern   October 6, 2023 — Rated 10 out of 10 by S.S. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Great Service!
Report a concern   October 6, 2023 — Rated 10 out of 10 by C.O.M.B.C.O.M.B. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Great knowledgeable staff
Report a concern   October 3, 2023 — Rated 10 out of 10 by Massoud Mousavi Helen's Cycles Santa Monica
What do you like about our products and services?

Service was done properly and timely. Excellent work.
Thanks!
Report a concern   October 2, 2023 — Rated 10 out of 10 by J.P. Helen's Cycles Santa Monica
What do you like about our products and services?

Love the service
Report a concern   October 2, 2023 — Rated 10 out of 10 by R.H. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Ben was fantastic! He helped me find the perfect bike.
Report a concern   October 2, 2023 — Rated 10 out of 10 by E.S. Helen's Cycles Santa Monica
What do you like about our products and services?

.
Report a concern   October 1, 2023 — Rated 10 out of 10 by B.Z. Helen's Cycles Santa Monica
What do you like about our products and services?

Up front & reasonable bike repair prices witn excellent bike techs!
Report a concern   October 1, 2023 — Rated 10 out of 10 by F.C. Helen's Cycles Santa Monica
What do you like about our products and services?

Wilbert, the service manager had my bike serviced and fully tuned up efficiently, including changing my tubeless tires to regular tubed tires at my last minute request. Thank you!!
Report a concern   September 30, 2023 — Rated 10 out of 10 by T.C. Helen's Cycles Santa Monica
What do you like about our products and services?

Good people. Good service. Good product
Report a concern   September 30, 2023 — Rated 0 out of 10 by B.C. Helen's Cycles Santa Monica
How did we disappoint you and what can we do to make things right?

I buy all my bike equipment and service all my bikes at Helen's and have bought my mountain bike and several road bikes.

Recently I bought a set of bike lights and the attachment piece fell apart while riding and the sales men told me to go to Amazon to get a replacement.

I have been loyal to Helen's, I could have bought the lights at Amazon but I didn't because I like the service at Helen's. To have the service missing and to be charged on a new purchase is petty on the sales team.

First name removed
Phone number removed

Report a concern   September 29, 2023 — Rated 9 out of 10 by L.E. Helen's Cycles Santa Monica
What do you like about our products and services?

Eric is fabulous. I can always count on him to help me out and resolve issues.

Report a concern   September 28, 2023 — Rated 10 out of 10 by Helen Hood Scheer Helen's Cycles Santa Monica
What do you like about our products and services?

Ian was awesome. Everyone so nice and helpful. I like supporting small business and am grateful you care about maintaining happy customers. It shows!
Report a concern   September 28, 2023 — Rated 10 out of 10 by Matt Gruenberg Helen's Cycles Santa Monica
What do you like about our products and services?

Love the staff and selection; best bike shop in LA by far!
Report a concern   September 28, 2023 — Rated 10 out of 10 by Igor Guryev Helen's Cycles Santa Monica
What do you like about our products and services?

Helpful, efficient and diligent work!
Report a concern   September 28, 2023 — Rated 10 out of 10 by M.D. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Love the great selection of bikes and accessories but what makes Helen’s so special is the incredible people who are passionate about cycling and helping their customers.
Report a concern   September 25, 2023 — Rated 10 out of 10 by Ann Beebe Helen's Cycles Santa Monica
What do you like about our products and services?

Excellent service. The greatest bike technicians, always take care of my (many) bike issues.
Report a concern   September 25, 2023 — Rated 10 out of 10 by Susan Gans Helen's Cycles Santa Monica
What do you like about our products and services?

Helen's is the best! Great selection of products and you always get good advice from the sales folks there (something you don't get when you shop online). Support your local bike shop!!
Report a concern   September 23, 2023 — Rated 10 out of 10 by Ryan Scott Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Amazing team at Helen’s! Always very helpful and thoughtful with help and recommendations

Report a concern   September 22, 2023 — Rated 10 out of 10 by J.K. Helen's Cycles Santa Monica
What do you like about our products and services?

Service department was great. Knowledgeable and experienced staff.
Report a concern   September 22, 2023 — Rated 10 out of 10 by David Werner Helen's Cycles Santa Monica
What do you like about our products and services?

Easy and friendly service
Report a concern   September 21, 2023 — Rated 10 out of 10 by L.D.F. Helen's Cycles Santa Monica
What do you like about our products and services?

knowledgeable and friendly staff
Report a concern   September 21, 2023 — Rated 10 out of 10 by Daniel Rowley Helen's Cycles Santa Monica
What do you like about our products and services?

The service is done by knowledgable and experienced experts who know their trade!

Report a concern   September 20, 2023 — Rated 10 out of 10 by Matt Goetz Helen's Cycles Santa Monica
What do you like about our products and services?

High quality, friendly service
Report a concern   September 20, 2023 — Rated 10 out of 10 by S.A. Helen's Cycles Santa Monica
What do you like about our products and services?

Knowledgeable, helpful staff. Repairs ready when promised.

Report a concern   September 20, 2023 — Rated 10 out of 10 by Scott Oeser Helen's Cycles Santa Monica
What do you like about our products and services?

Lots of knowledge from staff and excellence in craft. Thanks for everything!
Report a concern   September 18, 2023 — Rated 10 out of 10 by Jordan Kushner Helen's Cycles Santa Monica
What do you like about our products and services?

Always honest and reliable

Report a concern   September 15, 2023 — Rated 10 out of 10 by Lee Ruttenberg Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Daniel and his crew are terrific. Friendly, attentive, someone is always available to assist. I completely trust the mechanics to take care of my bike and keep it operating in a pristine manner.

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