based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Terrific service on my bike
I would not think of servicing our bikes elsewhere. For over 30 years we have been able to count on Helen's. Wilber gets an A+.
The service dept was excellent.
Great service. I didn’t have any issues with taking my bike in, great products.
you carry the nutritional products i use for triathlons.
a slight hitch in servies: when i came in two days ago to buy a bag of nutritional powder i gave my phone number to get my LA tri club discount. the cashier said it was not current---it showed 2017 as last current---and did i have recent proof of membership. i was stunned. i have steadily been a member since the beginning of the club, and as of january 2020 or 20 i have been made a lifetime member. this has been reflected in all of my purchases, including one a couple of months ago, i think. for the very same nutritional powder.
i am not doubting that the cashier saw what the computer brought up, but it incorrect and recently so. i'll be very appreciative if you'll see about this and fix it.
thanks very much.
First name removed McDowell-Last name removed
LA tri club member #54
They always greet you right away and they will try to accommodate you even if you don't have an appointment. They are honest and fair and have a great selection.
The staff at Helen's MB is both knowledgeable and friendly. They do not have a know it all attitude that I have seen at other shops, and provide good advice.
Helen's Manhattan Beach is the best of the Helen's the staff is always friendly and helpful in all ways. I ordered some things that they did not have and it showed up in a timely manner and I was called when it arrived!
Great, fast service from Wilbur and team
excellent products and people
Erick always does a great job when he works on my bike.
The technician I worked with, Wilbur, was abundantly helpful and polite and I appreciated his attention.
The staff at Helen's is absolutely awesome. Everyone is welcoming, knowledgeable and super friendly. Everything you want in a great bike shop!
Full service, quick, caring and knowledgeable
Knowledge of Daniel of e-bikes..
I think Helen's is great, and I really appreciate the attentive service that Monty provides.
Ian was my salesperson. I started communicating with him knee the phone and he was very responsive, thorough and excellent at gritting back to me with answers to my questions with a call back. When I arrived to pick up my bike he was very informative on how it works, tricks of the trade and upgrades/ other options to think about as I get more comfortable with the bike. Just a great experience from start to finish.
Great service from a great staff! Daniel, Edgar and Greg are the best!
Efficient service
The kit has been used before but other than that it seems to be over priced. Please respond
You did a great job with my tune up, thanks!
-Zach
I like the personal touch, not feeling like I’m being taken advantage of, practical recommendations for cost effective solutions, and the quality work I’ve always received.
Steve, Santa Monica
The associate was very helpful
You’ve always given me reliable and cheerful advice, maintenance, and help. Most recently Brady was very helpful
I usually just get gift certificates for a family member. He enjoys them a lot.
Great service
Staff always friendly, knowledgeable and helpful. Edgar, you mechanic is detailed and very good.
I appreciated Daniels taking the time to help me with a small problem
Great service - kind people and fast, reliable repairs. Lovely neighborhood bike shop.
Easy Mt bike purchase. Brady was helpful in showing my daughter several different models she was interested in in her price range. Bike she chose was set up quickly. They have a good selection of bikes and accessories.