based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was so fast. There were a lot of workers at hand. Did a phenomenal job. Definitely coming back 🙌
Professional repair service advisors.
Always great customer service. Fast, friendly and professional. I appreciate how quickly they service the bike - almost always same day. Great place to do business.
Nice selection and friendly and expertly service
Best store in town. Service is unmatched.
I had a noisy, squeaky rear brake on Sunday and Alfredo was able to install a new brake for me very quickly and I appreciated that. He was helpful and had the solution I needed. John P. Schmal
Very helpful staff. I feel I could trust store to stand behind the products they sell and assist honestly if repairs or replacements are needed.
Thanks Helens Team for Always being there.
Michael
Didn’t disappoint had a fine experience
Great service, took a little longer than expected. Dropped off on Sunday and not ready till Friday but great work and I can't complain.
Helpful staff
A larger selection of bikes, accessories and apparel. Lots of bike mechanics working on bikes.
I ordered a part to the store.
Not sure if there's a way the clerk could know what is in the box. Maybe offer to help install or offer that service
My shopping experience was super smooth. Thank you!
Local, high quality
Great service & products!
Monty is fantastic - always very helpful. Thank you.
Very friendly staff
Personnel were very helpful and accommodating.
Eric Rodas in service department is great -- he fixed my rear brake even though I brought him the wrong part. Thanks, Eric.
I was elated to discover that the manufacturer of side mirrors for bikes has turned to having their mirrors manufactured in the US, rather than in China. My last mirror made in China has a distorted convex mirror, whereas the new one is undistorted.
I was very happy to discover that Helen's Cycles on Broadway in Santa Monica (or West LA) stocks these quality mirrors!
A lot of selection with affordable options and helpful friendly staff.
Cameron was a pleasure to work with. He made sure I was getting the right bike for me at the right price, clearly explaining the differences and options. Thanks for the help!
The staff is knowledgeable, friendly and ALWAYS ready to help!
Your staff are excellent…knowledgeable, courteous and exactly what we had hoped to find in a retailer. Well done!
Muy buena variedad
Large inventory
Service dept.
You damaged my seatpost and did not admit it.
Great service and selection. Easy, fast experience.