based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Up front & reasonable bike repair prices witn excellent bike techs!
Wilbert, the service manager had my bike serviced and fully tuned up efficiently, including changing my tubeless tires to regular tubed tires at my last minute request. Thank you!!
Good people. Good service. Good product
I buy all my bike equipment and service all my bikes at Helen's and have bought my mountain bike and several road bikes.
Recently I bought a set of bike lights and the attachment piece fell apart while riding and the sales men told me to go to Amazon to get a replacement.
I have been loyal to Helen's, I could have bought the lights at Amazon but I didn't because I like the service at Helen's. To have the service missing and to be charged on a new purchase is petty on the sales team.
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Eric is fabulous. I can always count on him to help me out and resolve issues.
Ian was awesome. Everyone so nice and helpful. I like supporting small business and am grateful you care about maintaining happy customers. It shows!
Love the staff and selection; best bike shop in LA by far!
Helpful, efficient and diligent work!
Love the great selection of bikes and accessories but what makes Helen’s so special is the incredible people who are passionate about cycling and helping their customers.
Excellent service. The greatest bike technicians, always take care of my (many) bike issues.
Helen's is the best! Great selection of products and you always get good advice from the sales folks there (something you don't get when you shop online). Support your local bike shop!!
Amazing team at Helen’s! Always very helpful and thoughtful with help and recommendations
Service department was great. Knowledgeable and experienced staff.
Easy and friendly service
knowledgeable and friendly staff
The service is done by knowledgable and experienced experts who know their trade!
High quality, friendly service
Knowledgeable, helpful staff. Repairs ready when promised.
Lots of knowledge from staff and excellence in craft. Thanks for everything!
Always honest and reliable
Daniel and his crew are terrific. Friendly, attentive, someone is always available to assist. I completely trust the mechanics to take care of my bike and keep it operating in a pristine manner.
Prompt, reliable, reasonably priced, knowledgeable, and friendly! I’m not an advanced rider, but I ride daily and feel confident that my bike is in excellent shape!
Great assistance from the whole crew. Especially Daniel and Edgar.
I went in for a floor pump - grab an expensive one but was talked into a cheaper one because it's better. That kind of honesty in a sales person is always appreciated. I'll continue to shop for all of my bike needs at Helen's. Thanks.
Always nice people and great service.
Knowledgeable staff, with patience and dedication to providing a very high level of customer service. This time I was being assisted by Finn but I have yet to come in and not be super pleased with my experience.
Great folks. Friendly service. Awesome bike
Great, fast service with really nice people!
Ben was fantastic! He helped me find the perfect bike.