based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helen's Cycles is the best bicycle shop in LA, with craftspeople who really care.
After my trusty bike was severely damaged, Wilbur spent time measuring and examining the damage, then explained the sad news to me, patiently. His expertise and level of care is unsurpassed.
Thank you, Wilbur!!
Excellent, friendly service. T
Helen’s repair shop mechanics really know their stuff
Excellent selection of high quality bikes and accessories, staff is very knowledgable, friendly and helpful. I feel confident with taking my bikes to this shop for mainentance/tune-up services too. My favorite bike shop in LA!
Thanks, Mike and Monty!!!!
I believe it's Mike who answered my question over the phone and helped me with brakes situation…Monty is da man for being just a nice guy!!!!!!!
Wonder service and great products!
Expertise
Quality and quantity of inventory
I bought three bikes from Helen’s in the last two years, including a Trek Checkpoint carbon gravel bike, and two Trek Domane carbon road bikes purchased in January and May 2023 (because sadly, the first one got stolen). Despite my having spent well over $16,000 on all these bikes, a store manager yesterday refused to credit me $36 for a phone mount because it had been over 30 days since I bought it. He insisted that it could only be store credit because of “policy” even when I asked for a courtesy, and he acted like he was doing me a favor even doing the store credit at all. That is the opposite of good customer appreciation and service. I will note, though, that a young bike mechanic gave me excellent service when I first walked in. He helped make sure my back wheel and handlebars were properly tightened (I had just shipped the bike in a flight bag for the first time) and showed me the torque wrench I needed. He certainly gave excellent service.
Top notch service!
Wilber is the best! He helps me maintain my bike in top condition. I wouldn't go anywhere else.
The experience was wonderful from the inquiry call to in store visit and repair pick up.
Your service department was great! They helped me with a flat tire (bad inner tube) as soon as I came into the shop. Very professional and personable. Thank you!
I took a photo of the part I needed and the person I talked to knew immediately exactly what it was and where to find it.
Friendliest and knowledgeable manager.
Great service
Love Helen's and have been going there since 2003! Great service and sales!
I've been going to Helen's since 2004, and the staff is always knowledgeable and receptive to help. And the service department is always quick to fix a flat and get me on my way to continue riding.
Personal service with quick turnaround and good support.
Mike the Mobile Bike Repair Service highly recommended your shop. I took his advice and it was a great bike buying experience. It was fast, easy and everyone there was super helpful. They helped me with my new bike, gave great advice on a new lock and even helped me get it into the car.
The mechanic handled the issue efficiently with a great attitude.
Friendly knowledgeable staff, fast turn around on repairs and the only bike shop I've used for a solid decade.
Service was incredibly fast and friendly!
Helens MB is efficient, quick and repairs are quality. Staff is friendly and helpful.
Friendly helpful staff. they seem to know what they're doing.
Excellent service and advice. Great selection of products.
Customer service experience great!
Everyone in the store is very helpful, knowledgeable and provide excellent customer service. This is our third e-bike purchase and highly recommend Helen’s in Manhattan Beach.
Excellent selection and outstanding and friendly service.
Within the past 18 months, I’ve purchased a gravel bike and road bike at Helen’s cycle. Helen’s team always deliver premium service and do above and beyond their job to ensure the bikes that I purchase are meeting my expectation and as close to perfection as possible. This is exactly the reason why I kept coming back. Thank you all for your great work fellas.
You have all of the top brands and gear for cycling!! All the guys there are very helpful!