Helen's Cycles
2501 Broadway
Santa Monica
CA 90404
United States

Average rating: 9.5 out of 10 based on 4834 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 18, 2023 — Rated 10 out of 10 by Timothy Liddy Helen's Cycles Santa Monica
What do you like about our products and services?

Quick courteous service. A little expensive for tire sealant at $12.00.

Report a concern   December 18, 2023 — Rated 10 out of 10 by A.P. Helen's Cycles Santa Monica
What do you like about our products and services?

expertise of staff and range of merchandise options.
Report a concern   December 18, 2023 — Rated 10 out of 10 by Whitney Lavalle Helen's Cycles Santa Monica
What do you like about our products and services?

Amazing team! I got a Dutch city bike here in the middle of the workday and there were plenty of people around to help. There is a great, quiet few side streets behind the store where they will let you take the bikes for a test ride. Also let me bring my dog in which was a big plus :)

Report a concern   December 18, 2023 — Rated 10 out of 10 by K.H. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Service was excellent

Report a concern   December 17, 2023 — Rated 10 out of 10 by L.S. Helen's Cycles Santa Monica
What do you like about our products and services?

Best service department in Los Angeles, bar none!
Report a concern   December 17, 2023 — Rated 10 out of 10 by R.L. Helen's Cycles Santa Monica
What do you like about our products and services?

prompt courteous, excellent service
Report a concern   December 17, 2023 — Rated 10 out of 10 by Daniel Diaz Helen's Cycles Santa Monica
What do you like about our products and services?

Product availability
Service

Report a concern   December 17, 2023 — Rated 0 out of 10 by P.J. Helen's Cycles Santa Monica
How did we disappoint you and what can we do to make things right?

No. I just don't have any contact with you
Report a concern   December 17, 2023 — Rated 10 out of 10 by David Green Helen's Cycles Santa Monica
What do you like about our products and services?

Extremely helpful

Report a concern   December 17, 2023 — Rated 10 out of 10 by David Bram Helen's Cycles Santa Monica
What do you like about our products and services?

Every one is friendly and helpful.

Report a concern   December 17, 2023 — Rated 10 out of 10 by J.T. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Fantastic, friendly and knowledgeable staff
Report a concern   December 16, 2023 — Rated 10 out of 10 by Michael Raimondi Helen's Cycles Santa Monica
What do you like about our products and services?

Best staff in cycling
Monty and Jay run a tight ship
Report a concern   December 15, 2023 — Rated 10 out of 10 by Eloy Miron Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Great service!
Report a concern   December 14, 2023 — Rated 10 out of 10 by Jeff Felz Helen's Cycles Santa Monica
What do you like about our products and services?

Knowledgeable, sales, people, varied products, huge selection, excellent mechanics
Report a concern   December 14, 2023 — Rated 10 out of 10 by K.C. Helen's Cycles Santa Monica
What do you like about our products and services?

Great selection at reasonable prices.

Report a concern   December 13, 2023 — Rated 10 out of 10 by Ellen Kimble Helen's Cycles Santa Monica
What do you like about our products and services?

My daughters partner has his bikes maintenance there.
Report a concern   December 11, 2023 — Rated 10 out of 10 by E.A. Helen's Cycles Santa Monica
What do you like about our products and services?

Very helpful in offering suggestions
Report a concern   December 11, 2023 — Rated 9 out of 10 by R.G. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Great service, brought bike in to have two tires and inner tubes replaced. Also new hand grips replaced. Job completed in a timely manner, one day. Picked it up next day. Very happy with the service.

Report a concern   December 9, 2023 — Rated 10 out of 10 by I.K. Helen's Cycles Santa Monica
What do you like about our products and services?

Responsive emails, had what I needed. Service was excellent. Really enjoyed the vibe, just wish I remembered to buy a T-shirt!

Report a concern   December 9, 2023 — Rated 10 out of 10 by Billy Marcus Helen's Cycles Santa Monica
What do you like about our products and services?

Adam was so helpful! Great bike.

Report a concern   December 9, 2023 — Rated 10 out of 10 by J.R. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Great selection of different models & brands and customer service!
Report a concern   December 9, 2023 — Rated 10 out of 10 by Christian Petersen Helen's Cycles Santa Monica
What do you like about our products and services?

Thank you very much for a super good treatment,
and they were very friendly figures to report back on everything, shipping & equipment.
Report a concern   December 7, 2023 — Rated 10 out of 10 by Nicola Edwards Helen's Cycles Santa Monica
What do you like about our products and services?

Professional and knowledgeable
Report a concern   December 6, 2023 — Rated 10 out of 10 by Stephanos Bacchus Helen's Cycles Santa Monica
What do you like about our products and services?

Best spot in LA. Everyone is friendly and knowledgeable. They always get my bike up and running.

Report a concern   December 6, 2023 — Rated 10 out of 10 by Bill Diggins Helen's Cycles Santa Monica
What do you like about our products and services?

Product is great, service is great !!
Report a concern   December 6, 2023 — Rated 10 out of 10 by J.S. Helen's Cycles Santa Monica
What do you like about our products and services?

Super fast and amazing customer service.

Report a concern   December 6, 2023 — Rated 8 out of 10 by M.G. Helen's Cycles Santa Monica
What could we do to improve?

Prices were high

Report a concern   December 5, 2023 — Rated 10 out of 10 by Ian Redmond Helen's Cycles Santa Monica
What do you like about our products and services?

Jay was awesome! Super responsive to emails and getting my new frame sourced and ready for collection!
Report a concern   December 4, 2023 — Rated 10 out of 10 by E.D. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

I was helped very quickly upon entering the store.

Report a concern   December 4, 2023 — Rated 10 out of 10 by S.H. Helen's Cycles Santa Monica
What do you like about our products and services?

Fixed my flat tire so quickly, thanks again!

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