based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff and the leadership are excellent.
They care about their customers and the community.
Highly recommend Jay and Helen's Cycles
Service was awesome!
Very good communication
sales and service staff are excellent!
Fast and professional
Helen's is the best in West LA
You are always prompt and attentive and fairly priced. I've been going to your store for 20 years now.
Friendly, good selection, efficient service
quick service for a reasonable price
Love my bike..!!!
High quality bikes, and they give free maintenance for a year.
I like the help from the employees and technicians the most.
Great service, easy going staff. Can't ask for much more.
I purchased a 2018 Trek Domane from Helen’s and have thoroughly enjoyed my purchase. I have ridden thousands of fun , challenging and exhilarating miles. Look forward to riding many more. I also have gotten my Trek serviced at Helen’s in Santa Monica, multiple times, and give them 10 out of 10 for the service an advice they pass on. Customer for life!
Excellent service and profetionality
Erick Rodas cleans and tunes my bike. He is ALWAYS helpful, kind, competent, informative.
I paid for an ultra tuneup for my bike and now the bike doesn’t shift properly. I even took the bike back to the shop to have the mechanics get it right and they agreed that it wasn’t shifting correctly but had no idea what they had done to cause the issue nor how to fix it. Finally, if that wasn’t bad enough, nobody offered to refund the $160 I paid for the supposed tuneup.
Eric is always wonderful.
Great folks. Very knowledgeable and professional.
Great quality of work and quick turn around each time I need bike service! Thank you!
Amazing service!!!
Wonderful personal attention and knowledge about your merchandise. The mechanics are kind and efficient. Thank you!
Best bike selection and knowledgeable, friendly staff.
Always great service at fair prices.
Wilbur and Team were amazing and provided the best service for both of the bikes I brought in. They both rode like a dream and we happily took on a 30 mi bike ride down the strand from SM pier to MB pier on the most perfect sunny day. Thank you!!!
Great job on the bike tuneup!
Guys in mechanic work are great.
Very patient and helpful to a beginner cyclists like myself.
Wilber is great! Got the job done 1-2-3 and was very conscious of cost to us. Furthermore we always feel confident that the repairs are done correctly. Important when you rely on the condition of your bike miles from home or going down a steep hill!
Helen’s is the best cycle show and always exceeds my needs!