based on 5105 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
excellent salesman - good selection - quick service
Great helpful service department and staff
Helen’s had a great selection of bikes, parts and apparel. Almost anything you’d need. Anything they don’t have, they can source quickly. I think the service is great. From bike knowledge to repair, I trust the staff’s opinions. They’re passionate about cycling and share their knowledge without hesitation.
Great staff, great service as always. Thank you
Service was friendly and fast! thank you
Had what I wanted and service is good… a good selection of bikes
AFTER ULTRA TUNEUP FRONT TIRE PRESSURE WAS LOW
This was a great experience, thanks! I think my timing was good too.
Monty ushered me to the mechanic, Alfredo, with new tire. He took care of everything I needed right then. Not normal and much appreciated!
Staff knowledge on products.
Great service putting together my bike and did it so quickly
match prices for sale items eg competitive cycles or back country...etc. and let us know you are willing to do that.
The Service and professional opinions!!
Expert sales and service. !john
The expertise of your staff.
So friendly and thoughtful
Great service, very responsive, very prompt turnaround. Thank you all!
professionality. very quick
Wilbur always takes care of my rides
Helen’s is super professional with a great team. Very responsive - same day in & out for a minor repair so not to lose saddle time. Shout out to Cameron for being so welcoming & sincere re how things are on the bike!
Love Helen and all the employees! They are the best for service and satisfaction.... Thanks, Jay!
Wilbur and Freddy always go the extra mile with repairs for me and always expedite! Much appreciated!
Great customer service from the front desk all the way back to the tuneup shop.Always ready to help.
Great selection with the best brands !
Great selection of bikes and accessories. Friendly and knowledgeable staff. Very fast repair turnaround. My go to place in LA.
The willingness of the mechanics and shop people to help. Most shops say no or have a week wait for anything because they don’t care. HMB at least tries to help
Quick and wonderful service
Amazing tune up. 4 year old bike looks and performs as if it were new!
everything
Always a pleasure to go there.
Totally knowledgeable staff.
Great bike tuning