based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ian was helpful and thorough.
Had what I was looking for with knowledgeable staff to easily expedite the experience.
Super fast, friendly and helpful! I was on a bike trip and had to get my brake fixed for me to be able to ride. The staff did a brake bleed that hour. Super great. Best shop around
The girl at the checkout area recognized I needed help and knew exactly what part I needed! Quick and easy experience.
Job performance and how quickly it was done. The bikes look very good and was happy that I got them back a day later.
The staff was extra helpful and courteous in assisting me in deciding about bike racks. And also with my helmet.
Friendly and awesome staff. Easy fix on bike… was quick and no charge. Thanks Helen’s bikes.
People are nice and knowledgeable. The products are quality.
One of the most comprehensive bike shops in LA.
Great guys helping!
Staff is interested in making sure your needs are met!
My experiences with Erick in service are ALWAYS top notch. I really don't have anyone else work on my bike unless I am out of town and needsome work on it.
I’ve been a customer of Helen’s since back in the 90s. I bought my first road bike there in 2011 and have been taking all my road bike needs to Helen’s repair shop. They have always been very thorough with the repairs and quick.
The experiences I've had with Helen's Bikes in Manhattan Beach, CA. have been exceptional. I specifically speak with Greg and the Manager. I have purchased over $20k in bikes of the base several years. Great selection and exceptional service.
Service is good,Stock. Selection of bikes. some prices are good, knowledge is great, parts don't always have the tires in stock.
Best customer service and most knowledgable staff of any bike shop out there - you don't need to go anywhere else ever! Helens is the BEST!
Good work
You have to have more entry level bikes: road and MTB. To create new cyclist to our wonderful activity. The majority of my friends and associates I can't refer them to your store. They get (sticker shocked) I send them to REI. REI has big selection of entry level bikes. That are decent bikes to get into cycling.
Everything
Their bike mechanic Edgar is my go-to mechanic. He does a great job and completes the work when promised unlike other bike shops. Their selection of bikes and accessories is exceptional and if they don't have what I'm looking for they order it.
Great service and excellent mechanics
Good selection. It's local, close to me. Helpful staff.
Very friendly, helpful and professional.
You run a nice, professional shop. Staff I have dealt with in person and by telephone have been courteous, knowledgeable, and cordial.
Great neighborhood bike store with friendly, knowledgable service.
I've been coming to Helen's for over 20 years. Love it. Staff is pretty much the same so you know they take care of their people. I always get wonderful service. Truly the best bike shop.
Great selection and friendly staff. Always feel welcome when I stop by.
I have loved and trusted Helen's cycles for many years. I would never go anywhere else.
Great communication and speedy delivery!! 5Star Service!!
Professional. Responsive.