Helen's Cycles
2501 Broadway
Santa Monica
CA 90404
United States

Average rating: 9.5 out of 10 based on 5026 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 17, 2023 — Rated 10 out of 10 by M.R. Helen's Cycles Santa Monica
What do you like about our products and services?

Cameron was a pleasure to work with. He made sure I was getting the right bike for me at the right price, clearly explaining the differences and options. Thanks for the help!
Report a concern   July 16, 2023 — Rated 10 out of 10 by Lee Merritt Helen's Cycles Santa Monica
What do you like about our products and services?

The staff is knowledgeable, friendly and ALWAYS ready to help!
Report a concern   July 16, 2023 — Rated 10 out of 10 by M.F. Helen's Cycles Santa Monica
What do you like about our products and services?

Your staff are excellent…knowledgeable, courteous and exactly what we had hoped to find in a retailer. Well done!
Report a concern   July 16, 2023 — Rated 10 out of 10 by Lucas Schuty Helen's Cycles Santa Monica
What do you like about our products and services?

Muy buena variedad

Report a concern   July 15, 2023 — Rated 10 out of 10 by M.R. Helen's Cycles Santa Monica
What do you like about our products and services?

Large inventory

Report a concern   July 15, 2023 — Rated 10 out of 10 by T.F. Helen's Cycles Santa Monica
What do you like about our products and services?

Service dept.
Report a concern   July 15, 2023 — Rated 0 out of 10 by G.C. Helen's Cycles - Manhattan Beach
How did we disappoint you and what can we do to make things right?

You damaged my seatpost and did not admit it.
Report a concern   July 15, 2023 — Rated 10 out of 10 by Keith Shishido Helen's Cycles Santa Monica
What do you like about our products and services?

Everything. Great selection. Friendly helpful people. I love this place.
Report a concern   July 15, 2023 — Rated 10 out of 10 by Shannon Sabino Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Nice people, great (and fast!) bike tune up :)
Report a concern   July 15, 2023 — Rated 10 out of 10 by G.N. Helen's Cycles Santa Monica
What do you like about our products and services?

Variety of bikes available and great staff
Report a concern   July 13, 2023 — Rated 10 out of 10 by D.P. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Friendly staff
Report a concern   July 13, 2023 — Rated 10 out of 10 by Josh Bird Helen's Cycles Santa Monica
What do you like about our products and services?

Very helpful, did a great job on the tune-up, and completed the work faster than expected.
Report a concern   July 13, 2023 — Rated 10 out of 10 by Carole Cooper Helen's Cycles Santa Monica
What do you like about our products and services?

Bought bike #1 in 1979 and bike #2 in 2017. I wouldn’t think of going anywhere else

Report a concern   July 13, 2023 — Rated 10 out of 10 by T.K. Helen's Cycles Santa Monica
What do you like about our products and services?

your people are very nice and helpful.
Report a concern   July 10, 2023 — Rated 10 out of 10 by B.S. Helen's Cycles Santa Monica
What do you like about our products and services?

the service was friendly and helpful!
Report a concern   July 10, 2023 — Rated 10 out of 10 by Reid Mccartney Helen's Cycles Santa Monica
What do you like about our products and services?

Knowledgeable, friendly staff.

Excellent selection.

Long term stability.
Report a concern   July 10, 2023 — Rated 10 out of 10 by Mary Souther Helen's Cycles Santa Monica
What do you like about our products and services?

Full knowledgeable service

Report a concern   July 9, 2023 — Rated 10 out of 10 by F.M. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Excellent customer service.
Report a concern   July 9, 2023 — Rated 10 out of 10 by Erick Perez Helen's Cycles Santa Monica
What do you like about our products and services?

Very good customer services.

Report a concern   July 9, 2023 — Rated 10 out of 10 by H.P. Helen's Cycles Santa Monica
What do you like about our products and services?

I love Helen's Cycles. Great repair work and usually done while I wait. Eric is terrific. One complaint: It cost $82 to replace a tire yesterday. Ouch!
Report a concern   July 9, 2023 — Rated 10 out of 10 by Gary Williams Helen's Cycles - Manhattan Beach
What do you like about our products and services?

I like the knowledgeable, friendly and helpful staff. No hard sell tactics, just willing to help.
Report a concern   July 9, 2023 — Rated 10 out of 10 by S.K. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Good staff and product. Reputable.

Report a concern   July 8, 2023 — Rated 8 out of 10 by B.C. Helen's Cycles Santa Monica
What could we do to improve?

Ability to drop off bikes earlier for repairs. Staying open continuously during the day.
Report a concern   July 7, 2023 — Rated 10 out of 10 by D.K. Helen's Cycles Santa Monica
What do you like about our products and services?

Everyone is so friendly and down to earth regardless of the clientele. There is great understanding about bicycles, even varieties you might not sell and are a fantastic resource for those who are interested to learn more.
Report a concern   July 7, 2023 — Rated 10 out of 10 by M.K. Helen's Cycles Santa Monica
What do you like about our products and services?

I loved the speed and ease with which Helen's was able to help me ship my bike.

Report a concern   July 7, 2023 — Rated 10 out of 10 by L.H. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Good quality

Report a concern   July 7, 2023 — Rated 10 out of 10 by R.A. Helen's Cycles - Manhattan Beach
What do you like about our products and services?

Friendly and knowledgeable.
Report a concern   July 6, 2023 — Rated 10 out of 10 by Heart of Los Angeles Hola Sapiro Helen's Cycles Santa Monica
What do you like about our products and services?

Jay Wolff,and the entire team over at Helen's could not be more helpful. Full customer satisfaction is the culture over at Helen's. I highly recommend this trusted bike shop that has been serving Los Angeles's bike needs since 1936!!!!

Report a concern   July 6, 2023 — Rated 10 out of 10 by B.C. Helen's Cycles Santa Monica
What do you like about our products and services?

Great products, staff and service
Report a concern   July 5, 2023 — Rated 10 out of 10 by B.G. Helen's Cycles Santa Monica
What do you like about our products and services?

Jay was very helpful.

Privacy Policy