based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great crew. Friendly, knowledgeable and easy to work with if there ever is an issue. I really like that I can avoid having to do a ton of research to find what will very likely work great for me.
Service guys are great.
Very knowledgeable and friendly.
thanks for getting me a new frame! appreciate yall!
Well informed sales associate,Mike who helped me understand my issue in a thoughtful manner.
Monty was extremely helpful. Will highly recommend helens to anyone looking for all things bike.
Gil, the mechanic did an excellent job replacing the cassette and chain and gear adjustment. That's why I would recommend Helen's to other people.
Knowledgeable sales people and great service. Prices are reasonable as well. And, everyone there is very friendly and easy to work with.
Good quality
Great service thank you
Quick, easy services and knowledgable staff
GILBERT IS THE BEST!!
GREAT SERVICE
Everyone’s really cool. They helped me buy a bike rather than trying to car sales me. Really chill experience every time I’m in there
Ed in the service department has been very helpful to me for years, starting with the MDR store.
the persons that work there are very helpful !
Best staff ever!
Eric was very responsive and attentive to my needs. I was very pleased with his knowledge and customer service.
I took my bike to the service dept. to replace a chain. This was around 4 pm. I was lucky in that there was only one bike other than mine there and the mechanic said he could take my bike and finish right an away. He did so and I was out of there in a matter of a few minutes. Very lucky and good service.
Greg was very knowledagble and helpful and patient
Prompt
Accurate
Resourceful
Prompt and professional.
Brady was great! My 6 year old grandson got the bike of his dream
Customer service is top notch
Knowledgeable staff, good prices and selection.
Always great service and friendly knowledgeable personnel!
The expert services with a friendly personable attitude is such an exception these days.
Staff was very quick to approach me to help and were very knowledgeable of the their products. Gary helped me the three times that I stopped by and was very profesional, and humble.
Ill would give this store a 100 if I wasn’t capped to a 10 rating.
Thanks again!
YOUR SALES ARE GREAT
You folks care. It shows in everything you do.
Team was very helpful. They helped me get fitted for cycling shoes and installed the cleats on them for me. Didn’t try to upsell me at all.