based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and professional
Great in stock selection and helpful staff.
Outstanding customer service; both in sales and service departments. Knowledgeable, helpful and a pleasure to deal with!
Best place for bike service. Always friendly and helpful. Best place to buy a bike too!
I’m 60 years old I was born and raised in Santa Monica. Helen’s cycles has been my shop for as long as I can remember, the service department has always been top-notch. I got my first stingray from there and I sure wish I still had it. anyways I highly recommend these guys
I chose for my item to be shipped, but my invoice was labeled “ready for pickup.” I had to call to confirm that the item was in fact going to be shipped, which apparently it was. It has now been 4 days and I’ve yet to receive the item, a shipping confirmation, or a tracking number. I still don’t know if the item is sitting there waiting for me to pick it up (I can’t), if it’s in transit, or if it will never arrive and I should reorder it.
Awesome
Everything
you have the nicest, knowledgeable staff.
Thank you for the smooth service to replace my bike after a accident. i love my new bike .
Very friendly, attentive and knowledgeable personnel . Ready and eager to help.
A nice place buy a bike .
Outstanding service, knowedgeable staff, (most have worked there for years), and great customer service. Mike, (manager), Monty, (sales and tech questions), and everyone in the service department are top notch. I've been going to Helen's for 18 years.
Just bought Trek Marlin 8 and the customer service was good. They made sure the bike was ready to ride. This is the 3rd bike i have bought from Helens Bikes. Recommend to everyone that is looking to buy a bike.
Friendly, efficient and excellent service!!
I have been a customer for over 25 years. Excellent service and honest people.
good choice of products and always excellent service, especially the mechanics.
Staff is friendly, professional and very helpful,
Super knowledgeable. Willing to negotiate on price. Never steer you wrong.
staff is always very helpful and knowledgeable.
Excellent and knowledgeable staff. Oh, did I mention nice and friendly?
This is the second Trek bike I have bought from Helens. The salesman was not pushy. He gave me several options , price, components, brands, and also explained all the features of each bike.
Also, over the past 25 years I usually bring my bike to Helens for any repairs I need. I am happy with all aspects of their customer service.
Everything. You all are awesome!!!
Everyone in the store is knowledgeable and helpful. The mechanics are great and easy to work with. Love the store, love the team.
nice and professional people
The bike is excellent quality and the service personnel are very helpful and friendly.
You’re close by and have most of the products I want/need.
Friendly, knowledgeable staff.
I love how knowledgeable the staff are and helpful they try to be (especially for a neophyte like me).
You had everything in stock we needed and the customer service was amazing
Great work. I can alwys rely on Helen's mechanics.
Everyone at Helen’s Cycles are very friendly, efficient and knowledgeable. It is a great place to get anything bike related - and Pickleball related too now!!